Our Customers

CUSTOMER REVIEWS

Kitchens Plus takes Customer Satisfaction very seriously. While we would like for 100% of our jobs to be perfect every time, we know realistically, things can go wrong. This is why after every job, we ask for our customer to fill out a Customer Satisfaction survey asking how the overall process has been.

Every survey are reviewed which allows us to see which areas we are doing well and which areas we could improve upon. Below we are going to showcase some of the reviews we are given.

Newcastle-Upon-Tyne

excellent service could not fault David and Dale window installers polite friendly and very very tidy.They arrived early morning which was arranged and completed the job without any hassle would recommended kitchen plus.we are also getting a kitchen makeover late October if this job goes as well as this one we have no worries. John and Maureen

Northumberland

Absolutely love the bathroom, the quality and the standards are outstanding. It's an expensive purchase that is well worth the money.

South-Tyneside

I am really happy with my front door, and I would like to say that the delivery and fitting was done quickly and professionally. Within 3 weeks if my initial enquiry. Also the two fitters were extremely polite, professional and finished the job to a high standard. They are truly an asset to your company. I will certainly recommend your company to friends and family. Job well done.

Northumberland

I am very happy to say how pleased I have been with the service provided by Kitchens Plus Ltd with regard to the installation of windows. I give you a 5 star rating. The service received by all staff: sales, survey, engineers and follow-up was exemplary - polite, careful and efficient.

Newcastle-Upon-Tyne

Excellent, job completed and very happy with the service!

Northumberland

Bathroom is fine, few small hick ups which were sorted. Fitters were really good and friendly.

County-Durham

The fitters from kitchen plus were on time, they fitted the doors cleanly, without much dust and muck! I was very pleased with the quality of the doors and the finish. I would give a star rating as 5 out of 5.

North-Tyneside

Thank you for the wonderful job and workmanship on our windows I would like to thank Derek Karl and Garry for the excellent work they did . started at 8.30 am and never stopped very clean workers and very polite Five star rating all round

Northumberland

I had Kitchens Plus replace my windows, they were very helpful. They did such an excellent job I have decided to use them again for my Kitchen and Bathroom. Will definitely recommend them in the future.

Newcastle-Upon-Tyne

Service was very good, was kept up to date with everything that was happening and when it would be happening. Company was very accommodating when I had to postpone the installation the day before.

South-Tyneside

The workman communicated well at all stages of the fitting, very polite and kept area finished at end of each day. Very pleased with the finish of the bathroom, it is more than i expected. I would certainly recommend kitchens plus to others. The quality of fitting and fixtures are excellent.

Northumberland

We are happy with the product and the work that has been complete. The communication between ourselfs and the project manager could have been better and a bit more communication the with office staff and fitters. But overall i am happy with my bathroom and i would recommend kitchens plus

Northumberland

Management were adequate and delivery was very good. Communication could of been a little better as i got a bit of wrong information. But overall i was really happy with my bathroom. I would recommend kitchens plus

Northumberland

I am very pleased with my bathroom, the worker were very quick, friendly and very tidy. The cleaned all the mess up after them self. I would recommend kitchen plus bathroom to any one they were all great

Gateshead

Very pleased with my bathroom, looks much bigger with the separating wall down. I would recommend kitchens plus

Sunderland

Management were on the phone to make sure everything went well. Had to wait for certain items to be delivery but was kept informed of when they would be coming in. Installers were nice, friendly and kept me informed throughout. Communication with kitchens plus has been good from start to finish. Bathroom is spot on, im really happy with it, looks completely different, our shower is great. I would recommend kitchens plus

Newcastle-Upon-Tyne

So pleased with our new bathroom, the difference is unbelievable. The finish is fantastic and the lads that fitted the job were great lads, could not fault them at all they never stopped. I would recommend this company to anyone thinking of having any work done

Gateshead

Absolutely thrilled with the finish of the bathroom. Tiling and fitting done to a really high standard. Customer communication was excellent and Lesa is a lovely girl. Overall would highly recommend

County-Durham

I would just like too say that overall we are very pleased with our new kitchen. When we first walked into the showroom, from the planning and design and until the kitchen was fully fitted we have been treat with consideration and respect. We did have a few minor hick-ups but they were rectified straight away. The quality of the kitchen itself seems to be of a very high standard and looks very good, especially the appliances, really smart.

Newcastle-Upon-Tyne

A big thanks goes to Caitlin for the customer service we received yesterday. Having tried for 4 days and being passed to various departments Caitlin picked up our issue and resolved it within the hour. We really appreciated her help and her willingness to resolve our problem.

Newcastle-Upon-Tyne

We are delighted with the completed work on our new Kitchen. Delivery on schedule and Installers excellent. Some initial snags were quickly resolved. We are so pleased that we have had no hesitation in coming back to have our bathroom re-designed and installed by Kitchens Plus Bathrooms.

Sunderland

From start to finish the work and support was impeccable. From Mark coming to arrange the design and quote, to then Dean and Steve coming and fitting the bathroom. Mark was really helpful and courteous, no hard sell and his design was brilliant. Steve and Dean were two great fitters whose work is second to none. The service, quality and after care were so good I've gone back for my Kitchen to be done.

North-Tyneside

From start to finish I've been very pleased with my bathroom fit. Management have kept in touch throughout the whole fit. Had an item missing on my delivery but got rectified the same day. Shaun the fitter was very friendly and courteous. Lesa stayed in control with the whole job brilliant communication. overall i'm very pleased with the finishing product. reliable, friendly and a good follow up service. I would recommend kitchens plus

County-Durham

I've recently had my bathroom installed by Kitchens Plus. and was very very good from 1st visit to the showroom to completion of all work. The manager was very good and always contactable. Delivery drivers were on time and quick to unload. We had the best installers, no issues in anyway and I would not hesitate to recommend to my friends and family. 1st class service

Sunderland

Was really impressed with the service from choosing my bathroom to the office staff. My delivery was on time and the delivery men were very friendly and polite. The fitters were fantastic and brilliant at their job they done an amazing job with my bathroom. Overall brilliant set of lads and i would recommend them to anyone

South-Tyneside

Professional in every aspect of the installation. All staff were friendly polite and punctual. We are extremely pleased with the final result. A magnificent bathroom I would recommend them to anyone

Newcastle-Upon-Tyne

Management was very good Delivery was good Installer was very good Communication was ok Overall my bathroom is excellent the fitter and electrician was very good. Surveyor Taylor was excellent. I would recommend kitchens plus

North-Tyneside

Great service, please with everyone that has been involved in particular the fitter and tiler. I'm over the moon with my bathroom. I would recommend kitchens plus

Sunderland

Bathroom is spot on, really happy with it. Looks completely different. Shower is great!

Northumberland

Very pleased with the finished product. Reliable, friendly fitter. Good follow up service!

Northumberland

Been really happy with the job of my bathroom. My delivery was on time with no problems, the fitters were punctual and fixed any problems at the time of fit. Communication throughout has been easy to contact and prompt call backs. Few snagging problems to be rectified but generally very pleased with the quality of bathroom

Newcastle-Upon-Tyne

100% completely satisfied with all work carried out. Id highly recommend your company to friends and family whom required any home improvement :)

County-Durham

Very impressed with work work that was alone. Delivery on time with no issues. Great bunch of lads that did the work, courteous at all times. Great communication would definitely have Rob and David back to do more work and James to do tiling. I would recommend company to family and friends.

Newcastle-Upon-Tyne

Very happy with all the work . All staff were friendly polite and punctual. We are extremely pleased with the final result. I would recommend them to anyone

North-Tyneside

The kitchen is absolutely fantastic we are over the moon with the final product. We have had a few small issues that have been resolved the same day due to the customer service team being outstanding. Would recommend.

County-Durham

Delivery drivers were very good, and Steve the installer was to an excellent standard. Overall I'm very pleased with Kitchens Plus because of the communication as I was kept informed every step of the way.

Sunderland

we are very happy with the job that was done. a brand new bathroom excellent professional job. No mess and took everything away. Top class job, would definitely recommend them.

Gateshead

Manager was very good Delivery was good Installers excellent Communication good Overall excellent job fitting my bathroom, no complaints at all

Northumberland

Really pleased with the Kitchen. Very professional workforce and high quality of units. Would recommend to others.

North-Tyneside

Fitted new bathroom for us. Can not fault the fitters and the electrition . Arrived on time even through the beast from the east. Lads were very friendly and never stopped would not even stop for a cuppa. All work done fantasticaly well. Been six months now and everything still brand new good quality fittings and flooring completed the job within three days thanks for all the hard work we would reccommend no problems at all apart from the weather !

Newcastle-Upon-Tyne

All work was completed very satisfactorily. We were pleased with all the workmen and the standard of work was very good.

County Durham

Really happy. Of course there were a few issues, but Paul and the others sorted these. Paul took ownership and all the tasks were complete.

Newcastle-Upon-Tyne

Got my kitchen from kitchens plus. Delivery guys were excellent on time and very helpful. Kitchen fitter (Joe) was excellent and all tradesmen arrived on time and the fit went according to plan. Overall i was very happy with the works carried out on my kitchen.

Gateshead

Their after sales service is excellent. Had a bathroom fitted 4 years ago and recently the white gloss on the cupboard doors started to discolour. I contacted Kitchen Plus to ask their advise - they said they would contact the supplier and get back to me. 2 days later they telephoned me and said they would replace all unit doors free of charge. I was so surprised - did not expect replacement doors at all and certainly did not expect this level of customer service

Gateshead

Had my kitchen fitted by Kitchens plus. I have been really happy with the service i have received from start to finish from delivery to final inspection. Very pleased with service on all aspects of the job.

Northumberland

Great workmen - worked very hard. Tilers in particular worked non-stop to complete in one day

Northumberland

Great , kept mess to a minimum. Always kept up to date if not by visit then by text and phone calls. Friendly and co-operative workmen, especially Joe the kitchen fitter. Any problems quickly dealt with and was telephoned regularly to ask how work was progressing. Five stars

County-Durham

I cannot fault this company. From the guy who knocked on our door...Adam who was a pleasure to have in our home... we had our full house, windows doors and porch replaced. Estimated 3 days. Completed to the highest standard in 2 days. The 3 lads that came were proper grafters. Polite, chatty, didn't take any breaks. Tidied up after themselves. The installation manger Wallace popped in to see how things were going, again very polite and friendly. Absolutely over the moon with the work and quality of their windows etc... will definitely use again for other work needed. 5* thanks x

Sunderland

Overall very satisfied with my Kitchen makeover. Happy with service and will recommend to others.

Newcastle-Upon-Tyne

Martin who fitted our bathroom done a great job and was a great bloke! The job is brilliant, excellent work. Really love the bathroom!

County-Durham

From the start everything went really smoothly. Thanks to Joe our fitter and the rest of the lads who were all great. I am more than happy and would recommend them to anyone.

Northumberland

Really pleased with the full service from Kitchens Plus. Very professional from start to finish with a great end result. All the tradesmen were spot on and we have already recommended them to our friends who are getting their kitchen done.

Northumberland

Fitters arrived on time worked all day none stop. The product was what we expected and was installed professionaly. I also liked that someone came out the next day to check on the installation.

North-Tyneside

From start to finish everything went well very happy with my new kitchen

County-Durham

From start to finish We received excellent customer service. I am over the moon with our new bathroom . Everything has been done and fitted to perfection . They catered for all mine and my husbands needs. There was no mess at all. I will definitely recommend you to family and friends. Kind regards Mary & Don

County-Durham

Everything went well and we are very happy with the installer Richard and the end result

Gateshead

Everything from start to finish has been very good , the project manager, the delivery guys, Andy the fitter and the communication from kitchens plus. Unfortunately small damage to my fridge when old kitchen removed but is being sorted by Lew the installation manager

Northumberland

Everything was efficient and went all to plan we are very pleased with all the work that has been done at each and every stage

Northumberland

Excellent friendly service from everyone The delivery went well with no problems and the installers where very efficient on a whole the job is great we are really happy with outcome

South-Tyneside

From ordering to installation it has been brilliant. Everybody who has been involved with the job have been very effieceant and very capable we would recommend to anybody

Gateshead

Very happy with the work. The team were very friendly and kept the place tidy and cleaned up after them selfs

County-Durham

Windows arrived with fitters. Good team of fitters Happy with company communication was great

Northumberland

I am very happy with the complete procedure, manager through to communication very good. Andy the fitter was excellent and all the personnel have been customer focused. I'm delighted with my new kitchen and Grant and his team have provided a seamless installation

Newcastle-Upon-Tyne

From the outset our project has ran faultlessly every one has been excellent and a pleasure to have in our home first class service and the finished product is better than we envisaged

Gateshead

Liked the way the installers worked. Very professional and helpfull. They kept us informed at all times. Clean and tidy.

Gateshead

Everyone was pleasant and hard working Our fitter has a touch of class when it comes to detail, absolutely love our new kitchen

Northumberland

Happy with end result although few snags on the way

Newcastle-Upon-Tyne

Good service and communication. Fitters arrived at agreed time and worked nonstop untill all Windows were fitted cleared away after no mess left behind. Very professional approach from all involved

Northumberland

Fitters never stoped all day for 9 hour's. I have been very impressed by all the services Supplied would recommend

Sunderland

Excellent work done by the installers. Arrived on time and never stopped all day

Gateshead

Lads were very professional. Manager Stu was lovely kept us updated throughout and we are very happy with the work. Thank You

County-Durham

Well pleased with work carried out and installers were neat and tidied up

County-Durham

We are happy with the final result of our new kitchen 1 or 2 problems but got sorted with the project manager on site. the fitter was very good overall and a good looking end product

Sunderland

All staff fantastic and a great job would recommend kitchens plus to anyone Well managed from the start of the job. Many thanks

County-Durham

Project manager Grant was excellent very professional and friendly and sorted any issues swiftly. The delivery guys were very friendly and hard working. Lloyd is an excellent fitter his attention to detail was first class. He went above and beyond the call of duty. We are absolutely delighted with the image oyster kitchen and service from kitchens plus and would definitely recommend

North-Tyneside

Excellent workmanship, recommend them. Tidyness - good, innovation, excellent.

Newcastle-Upon-Tyne

All work excellent, fitters were very good. Bathroom looks great!

Sunderland

We are very happy with the fitting of our bathroom and the service of all the team.

North-Tyneside

Grant was marvellous and contactable at anytime, the installers were brilliant, everyone were professional, friendly and efficient. A top class service would recommend to anyone

Newcastle-Upon-Tyne

Excellent service and great customer service from everyone involved I will definitely recommend this company in the future and will use them again for future projects

Northumberland

Excellent and supportive, friendly and on time. Overall an excellent finished job it's minor issues.

North-Tyneside

Excellent services from initial contact at showrooms all the way through to planning and installation. Great advice and support, delighted with end result.

Northumberland

An excellent job, both the ensuite and the bathroom. Would highly recommend the company plus all staff involved from the surveyor Scott, and Dan's team to Steve the tiler. A job well done.

Newcastle-Upon-Tyne

Very good, quick and cleaned up after work! would recommend

Northumberland

Everything from start to finish was professional. All under the stewardship of Grant. The fitter, Lloyd was exceptional. A true craftsman Even the post construction period is well marshalled. Grant will not ok a job until he is perfectly satisfied. I would recommend their workmanship to anyone intetested. Paul Richardson

North-Tyneside

Very goo all round, excellent standard of work. Would recommend kitchens plus.

North-Tyneside

Good service, great fitters, loved the end product

Northumberland

Delivery On Time Installers Very Goob Communication Very Good Over All Very Good

County-Durham

Very happy with my new bedroom furniture, Grant was really helpful In tweaking the design to get what I was looking for. Great job well done, would recommend kitchens plus .

County-Durham

The project manager competent and amenable, The goods were delivered satisfactory with nothing missing, the fitters were polite and efficient and the finished product was better than expected

Northumberland

Neat tidy, clean lines, very bright, very modern.

North-Tyneside

Stu our project manager was very helpful and efficient everything was handled well A couple of snags were sorted out quickly and we are really happy with the service we received our new kitchen looks great

Northumberland

Everything and everyone has been spot on the job has been very fast and excellently executed finish is unbelievable we are really pleased with the service and we will definitely recommend the company in the future

Northumberland

Stu sorted out any problem very efficiently the delivery was on time and all the workers were very efficient and friendly all problems were rectified to a high standard

Sunderland

Stuart our project manager was excellent As were all the other trades we had the communication was excellent and all questions were handled promptly We are delighted with everything

County-Durham

Excellent service by Grant and from the fitters very pleased with the bedroom and quality of work

County-Durham

The whole installation was run by Grant in a professional and friendly manner, all the workmen were very good with special mention to Lloyd who's work was exceptional. After walking in cold off the street we can not have had a better experience in purchasing a new kitchen . From the sales guys to the installers the whole attitude towards us was excellent. Need to mention Lloyd again- simply superb standard of work

North-Tyneside

Excellent communication and all the fitters have done an outstanding job. I was kept informed and up date to with installation , I am very happy with all work carried out in my home would clearly recommend to others

North-Tyneside

The installers were brilliant Paul and Ben with very good communication from the office and I'm very happy with the new makeover

Gateshead

Stu was on site or the phone everyday my delivery lads were on time and helpful but the fitting teams were exceptional and never stopped I couldn't be happier with my new kitchen I will definitely recommend the company in the future