Kitchens Plus takes Customer Satisfaction very seriously. While we would like for 100% of our jobs to be perfect every time, we know realistically, things can go wrong. This is why after every job, we ask for our customer to fill out a Customer Satisfaction survey asking how the overall process has been.
Every survey are reviewed which allows us to see which areas we are doing well and which areas we could improve upon. Below we are going to showcase some of the reviews we are given.
Was impressed with the innovative redesign of my bathroom using quality products. The tiler and installers were all polite and professional and listened to any concerns that I had. The finished product exceeded my expectations.
April 2019 like to say thanks great job love my kitchen great quality stuff and lovely Finnish all contractors that I had were great but special thanks to Joe my fitter done a brilliant job and thanks to Jenna who kept me updated every day and rang me to see how things were going and if I was happy thank you I love my kitchen
Had kitchen fitted April 2019. Excellent design by Kitchens plus. Fitted by W B Interiors. Friendly professional fitters did an excellent job and can't praise them enough. Photos on W B Interiors facebook page. Happy with kitchens plus design and installation team. Highly recommend and very pleased with new kitchen.
Had our bathroom done and it’s fantastic the lads were spot on did a really good job friendly and chatty which always makes a difference very impressed with the bathroom and the work they have done they made a real transformation thankyou and I love the light up Mirror
Had a new bathroom fitted by kitchens plus. It was a big job as didn’t even have plasterboard on some walls. The job Steve and graham did was fantastic. Job ran as smooth as it could with no hiccups and I got an amazing bathroom at the end. Mark was also a big help with the design.
Excellent standard of workmanship throughout the job, the lads were very knowledgeable and answered any questions i asked. They were very clean and tidy also, very friendly and a credit to their trade! i would recommend them to anyone looking for quality windows and doors, fitted by experts.
We have an amazing bathroom thanks to kitchen plus, Steve and Graham did a perfect job of fitting our new bathroom, very professional, perfect work right down to the smallest detail. Molly rang every day to make sure all was going well. Would highly recommend Kitchens plus. Thank you.
We had our conservatory roof done and we are very please with the results. Only gave 4 star rating due to the fact it took over a week to complete instead of the 3/4 days we were originally told. This was due to not having enough roof tiles for the job, which took a few days to get. Having said that we could not fault the workmanship and quality of the finished job. The workman came one after another to do the various jobs and cleaned up after themselves. They were all very nice and easy to talk to. We had a phone call every day to check how the work was getting on. We would have no hes...Read MoreWe had our conservatory roof done and we are very please with the results. Only gave 4 star rating due to the fact it took over a week to complete instead of the 3/4 days we were originally told. This was due to not having enough roof tiles for the job, which took a few days to get. Having said that we could not fault the workmanship and quality of the finished job. The workman came one after another to do the various jobs and cleaned up after themselves. They were all very nice and easy to talk to. We had a phone call every day to check how the work was getting on. We would have no hesitation in recommending Kitchens Plus Ltd.Show Less
Overall very satisfied took 5days to complete the the job not the 3 days we were expecting hence the 4 stars can not do half stars or it would be 4.5. Workers were polite and cleaned up afterwards follow up phone calls during the job were every day only 1 since the job was finished although contacted by email still very happy with the end result
I had my Bathroom installation done in January -from sales to installation finishing it couldn’t have went better! The representative who called out to design my bathroom was great he completely transformed my ideas into life (just wish I could remember his name) the installer was fabulous also put plastic down on my wood flooring to keep from being damaged and left my home tidy! ( obviously still needed a good hoover etc)
Love our kitchen, would like to say a big thank you to Lloyd for the fitting job, he has done an amazing job. Jenna was very helpful and called everyday to make sure everything was running smoothly- thank you for sorting everything we asked for. Grant was very helpful at both second measures too. Had a couple of hiccups with the first measure, but managed to sort everything. Thank you for everything everyone.
We got our bathroom installed last month by Kitchens Plus. From start to finish the whole experience was amazing. The office contacted me from the office everyday to make sure my installation was going well. The installers worked very well, they were so clean and tidy
Highly delighted with the finished product. The design by Taylor was excellent and he assisted with our choice of fittings etc. The strip out of the old kitchen was done efficiently and cleanly. The workmanship of the fitter Paul was excellent, well supported by the electrician and plumber. Single point of contact on a daily basis with the office was very useful. Many thanks to the whole team.
Excellent! We're so pleased with the quality of our windows and doors. All windows were stalled in one day, the lads came back the following day and put the doors on. No more drafts or noise coming from outside!ðŸ™‚ðŸ™‚ðŸ‘ðŸ‘
We have just had windows, new front door and new patio doors fitted. They team that installed them were efficient and good at their work. No mess was left which was great. i would recommend this company 100%. They were great from start to finish.
We had a Kitchen makeover done by Kitchens plus earlier this year. From start to finish it was well managed and co-ordinated. The design faze was helpful, especially the digitally generated pictures of our future kitchen. When it was installed the fitters were excellent and helpful with everything from timings to tweaks where necessary. I felt it very helpful to have a single and personal point of contact through out and was over the moon with the aftercare when a unit door needed replacing. All in all, a first class service from start to finish. Thank you to all the team.
we don't normally write reviews be we are so impressed with the results we decided to write one, first Simon came to in our kitchen he was a lovely man keep us informed of what he was doing cleaned up at the end of each day he done a fantastic job on the kitchen. then Tony & Callum came to fit the new windows and doors and they done a great job on them including a beautiful bow window we have had a lot of complements on the new doors from our neighbours. over all a fantastic company from the people in the offices who keep us up to date on everything to Mike and Dave the salesmen who...Read Morewe don't normally write reviews be we are so impressed with the results we decided to write one, first Simon came to in our kitchen he was a lovely man keep us informed of what he was doing cleaned up at the end of each day he done a fantastic job on the kitchen. then Tony & Callum came to fit the new windows and doors and they done a great job on them including a beautiful bow window we have had a lot of complements on the new doors from our neighbours. over all a fantastic company from the people in the offices who keep us up to date on everything to Mike and Dave the salesmen who were very helpful and polite to the workmen who are very good at there job, overall a very good company who we would highly recommend.Show Less
I got my conservatory roof done by kitchens plus and I could not fault them .the sales man who came at the beginning wasn't too pushy he was very helpful. My husband is disabled and blind and the sales man included my husband in everything. The lads came to start work on the day that was arranged and everytime they said they would be at the house they where. The lads were extremely professional and my conservatory is beautiful having a smart roof is the best decision I have made and kitchens plus have made it a reality. I could not have asked for better
Just had new kitchen installed, brilliant job, would not hesitate to recommed Kitchen Plus. Lloyd our fitter was very helpful, clean tidy and professional job as was the electrician. Jenna kept us informed daily and made sure there was no problems. Work was completed on time, excellent work.
On this occasion we used Kitchens Plus to supply and install a new front door and, as usual we received the expected level of good service and value for money. The previous contracts comprised: 2016-Replacement double glazing 2017-New patio doors 2018-Replacement conservatory doors The telephone sales team can be tedious, calling to ask if we want new double glazing when we have only had the work done by KPL.
We’ve just had a new, warm roof on our conservatory and front door from WindowsPlusRoofs. The quality of the work was very good, as was customer services during and after installation. The workmen were professional and worked hard to get the job completed. We now have a more usable extension. We’re thrilled with our front door as well. Would recommend this company.
Have used Kitchens Plus before and will use again in the future when planning on any home improvements. We have just had our kitchen fitted and from start to finish highly satisfied all workmen very professional and pleasant which goes along way when you have work been completed in your home.
We have just had a new bathroom installed and are delighted with the end result. From start to finish we were impressed with the excellent standard of communication between all members of staff involved in creating our bathroom. A big thank you to David in Kingston Park showroom who helped with the design, Scott the surveyor ,Steve and Graham the installation team and Molly who rang every day to check on progress.We would have no hesitation in using this company again and will certainly recommend them to friends and family.
Very pleased with the new windows n doors we had fitted at the end of January. Very clean n professional window fitter who answered all my questions and who immediately put right the few little problems i spotted wrong.Would highly recommend .
Very pleased with new bathroom. Dan and his colleague, the fitters, were excellent and worked really hard. The job would have been finished in 4 days but due to a couple of slight problems with missing parts, it took a little longer. Molly rang every day to check on progress and if it had not been for the missing parts rating would have been 5. However I would definitely recommend this company for any future work.
From start to finish, excellent communication, delivery man, fitters and after sales service second to none. Products to high specifications and rubbish removed. Don't be affraid to use this company. Thank you.
No job is without its problems,. I've had many things done throughout my home and garden and there is always something that doesn't go to plan! However I had a new bathroom installed, there were a few issues but they were all addressed and sorted. Rob and the lads did a good job, some niggly bits but that's me being a perfectionist.
From the design from Taylor to the installation from Eddie, everything was handled proffesionly. All the mess was taken away the next day. Would definitely recommend this company for a bathroom or on-suite job. Bathroom next on our agenda. Thank you very much kit, plus
I am delighted with my new bathroom. The attention to detail in the installation is brilliant as it was during the planning and survey stages. Everything has been made easy by Kitchens plus Bathrooms. Thanks to David and Linda, Grant and Lewis, Reg and Carl and young 'un and delivery team and Molly. It just looks so good, updating the room in style.
From the initial first meeting, to survey and fitting this project has been seamless and very professional by all concerned. We are extremely satisfied with the final product and would definitely recommend your firm to family and friends.
All trades people were clean honest friendly and helpful. The office ring you daily to ensure your happy with the work and how things are progressing. A special mention to their design consultant at Kingston Park Rob Carey, he was very helpful, offered ideas we hadn't thought of and brought some great solutions to ensure we got what we wanted and not just what was easiest. Other firms we had spoken with were very much more interested in telling us what THEY wanted us to have rather than what we wanted to have. Very happy here and would definitely go back to Rob.
Had a supalite roof fitted to our conservatory and we are very pleased with the conversion the team were very professional and polite .The work was carried out quickly and to a very high standard.The difference in the temperature in the conservatory is amazing .Would recommend this conversion and your company to anyone considering this conversion
I could not recommend kitchens plus enough. Converting our kitchen into an absolute dream. Customer service was amazing Corrina was great kept in contact with us throughout the whole job . Lloyd our fitter was superb he couldn't do enough and went the extra mile he was very clean and tidy and worked non stop. Everything was ontime from Delivery to fitting defiantly will use kitchens plus again. :)
We have just had a warm roof fitted by Windows plus Roofs & would definitely recommend. After a slow start & a mix up with dates the work was done quickly & professionally. Roofers, plasterers & electricians completed the work to a high standard & very clean & tidy. Great job!!!
Just had kitchen fitted which I love, just want to thank Grant surveyor who was so helpful planning & Kieran & declan who ripped old kitchen out and cleared away within hours. Caitlyn who kept me informed daily of work and which tradesmen would be on site. plastering & electrics plumber all did fantastic job but can't forget Paul who did all fitting first class job would definitely recommend.
From the start, Lauren was amazing giving us ideas. Both fitters were gentleman clean tidy and made a fabulous fitting. I have a Dream Bathroom now. Molly rang every day to check excellent service. Thanks to everyone from Kitchens plus for an amazing service. Everyone professional and caring, will recommend to friends & family.
Excellent service from start to finish. Can't thank the installers enough for their quick and efficient service. Working long hours to ensure that the job was done in the time scales they advised us of. They were polite and courteous. When we had an issue the day after completion they both came to sort it out even though they were both on a day off. We have already ordered a new conservatory roof based on the service provided by kitchen plus.
I was absolutely delighted with every step of the process when dealing with Kitchens Plus Bathrooms. From my meeting with Louis and showing him the style of bathroom I wanted, it was 3 days later when the rip-out and re-fit started. Within 8 days I had a totally new bathroom...which I absolutely LOVE! Thank you Kitchens Plus Bathrooms!
We just had our new bathroom installed the quality of the materials used is first class and the staff at kitchen plus Team Valley where very helpful and friendly The bathroom fitters Steve and Dean where brilliant and they kept us up to date on all the aspects of the work as it went along and the finished job was showroom class thanks for a brilliant job
The quality of the units and fittings is excellent. Lauren was an enthusiastic designer. The project was managed by Caitlin who was very helpful and pro-active. Most sub-contractors were very helpful, I was particularly impressed by Dan and Kelvin, the bathroom fitters, Paul the kitchen fitter and Graeme from the building team. The kitchen plastering team did a good job but left something of a mess although an immediate apology was received from their line manager. The kitchen electrician caused some issues which he did not accept were caused by his work. I would however recommend the compan...Read MoreThe quality of the units and fittings is excellent. Lauren was an enthusiastic designer. The project was managed by Caitlin who was very helpful and pro-active. Most sub-contractors were very helpful, I was particularly impressed by Dan and Kelvin, the bathroom fitters, Paul the kitchen fitter and Graeme from the building team. The kitchen plastering team did a good job but left something of a mess although an immediate apology was received from their line manager. The kitchen electrician caused some issues which he did not accept were caused by his work. I would however recommend the company.Show Less
Well we have just had our kitchen fitted by kitchen plus and me and my wife Lynn are thrilled to bits with it. The quality of the work by the plumber, electrician, plasterers and the kitchen fitters was superb. they are quality tradesmen who do excellent work to a very high standard. We are do impressed with kitchen plus we are also getting new double glazing windows by the company in a few weeks time. So thank you Mr and Mrs m hale
The Kitchen we had fitted by Kitchens Plus is much more than we expected, in fact its out of this world. The kitchen fitter has now a nick mame The BFG ❤️ as nothing was a bother to him while I made up my mind about the finishing touches. I would definitely recommend anyone and everyone to purchase a kitchen through kitchens Plus as the price and quality of the kitchen and windows are second to none. I feel like im in a show room everytime I walk into my kitchen. Thank you Mrs Myers n Mr Hutchinson
Very pleased with the quality of workmanship for our en-suite bathroom.. Very impressed with the customer care shown by the office team who phoned every day during to work to check our satisfaction with the work. Well done Mollie. We chose Kitchen Plus following work from their other company Windows Plus who installed a solid roof on our conservatory before Christmas. Their workmanship and timekeeping was excellent. Our only concern and why we did not give five stars was that the work was not completed within the five days as instructions from the surveyor. We believe that this wa...Read MoreVery pleased with the quality of workmanship for our en-suite bathroom.. Very impressed with the customer care shown by the office team who phoned every day during to work to check our satisfaction with the work. Well done Mollie. We chose Kitchen Plus following work from their other company Windows Plus who installed a solid roof on our conservatory before Christmas. Their workmanship and timekeeping was excellent. Our only concern and why we did not give five stars was that the work was not completed within the five days as instructions from the surveyor. We believe that this was because the fitters did not arrive until after 10.30 each day and we finished before 5pm. This put them behind their own timescales from day two. Absolutely no qualms about the end result though. The electrican Joe was extremely helpful and efficient. Thank you very much to everyone involved.Show Less
Rob was extremley good no hassle no hard sell and gave great advice paid more than wanted to but we all do quality really good Dave the fitter was great nothing to much bother never left any mess always cleaned up afterwards standard of work great would recommend these guys and kitchensplusbathrooms the bathroom is great thank you
We are absolutely delighted with our new bathroom. We were able to have our bathroom designed and choose all the furniture and tiles on the same visit. The designer was knowledgable and very thorough. We couldn’t fault the fitters who worked hard to complete the job on time and to a very high standard. We would definitely be happy to recommend this company.
From the moment we entered the showroom right through to our bathroom being installed and the after service was absolutely amazing. We thought every member of the service really cared about doing their best. The installers team were magnificent and very professional, their attention to detail was outstanding..
Thank you kitchen plus bathrooms great team ....staff all been amazing well done to the 2 lads who fitted bathroom great job I love it and thanks to stacey my mate on the phone ...so happy we choose you guys cant fault you at all cared about our concerns our wishes needs excellent job well done to you all thank you
Thank you Kitchens plus bathrooms very much excellent service from all the team who Spent time on our project. They were all very friendly, courteous, clean and tidy. Very happy With Lloyds workmanship would highly recommend kitchens plus bathrooms to Family and friends Mr, Mrs Hall
I had Kitchens Plus replace my windows, they were very helpful. They did such an excellent job I have decided to use them again for my Kitchen and Bathroom. Will definitely recommend them in the future.
From start to finish I've been very pleased with my bathroom fit. Management have kept in touch throughout the whole fit. Had an item missing on my delivery but got rectified the same day. Shaun the fitter was very friendly and courteous. Lesa stayed in control with the whole job brilliant communication. overall i'm very pleased with the finishing product. reliable, friendly and a good follow up service. I would recommend kitchens plus
A big thanks goes to Caitlin for the customer service we received yesterday. Having tried for 4 days and being passed to various departments Caitlin picked up our issue and resolved it within the hour. We really appreciated her help and her willingness to resolve our problem.
We are delighted with the completed work on our new Kitchen. Delivery on schedule and Installers excellent. Some initial snags were quickly resolved. We are so pleased that we have had no hesitation in coming back to have our bathroom re-designed and installed by Kitchens Plus Bathrooms.
From start to finish the work and support was impeccable. From Mark coming to arrange the design and quote, to then Dean and Steve coming and fitting the bathroom. Mark was really helpful and courteous, no hard sell and his design was brilliant. Steve and Dean were two great fitters whose work is second to none. The service, quality and after care were so good I’ve gone back for my Kitchen to be done.
Was really impressed with the service from choosing my bathroom to the office staff. My delivery was on time and the delivery men were very friendly and polite. The fitters were fantastic and brilliant at their job they done an amazing job with my bathroom. Overall brilliant set of lads and i would recommend them to anyone
Fitted new bathroom for us. Can not fault the fitters and the electrition . Arrived on time even through the beast from the east. Lads were very friendly and never stopped would not even stop for a cuppa. All work done fantasticaly well. Been six months now and everything still brand new good quality fittings and flooring completed the job within three days thanks for all the hard work we would reccommend no problems at all apart from the weather !
Their after sales service is excellent. Had a bathroom fitted 4 years ago and recently the white gloss on the cupboard doors started to discolour. I contacted Kitchen Plus to ask their advise - they said they would contact the supplier and get back to me. 2 days later they telephoned me and said they would replace all unit doors free of charge. I was so surprised - did not expect replacement doors at all and certainly did not expect this level of customer service
I cannot fault this company. From the guy who knocked on our door...Adam who was a pleasure to have in our home... we had our full house, windows doors and porch replaced. Estimated 3 days. Completed to the highest standard in 2 days. The 3 lads that came were proper grafters. Polite, chatty, didn’t take any breaks. Tidied up after themselves. The installation manger Wallace popped in to see how things were going, again very polite and friendly. Absolutely over the moon with the work and quality of their windows etc... will definitely use again for other work needed. 5* thanks x
Great , kept mess to a minimum. Always kept up to date if not by visit then by text and phone calls. Friendly and co-operative workmen, especially Joe the kitchen fitter. Any problems quickly dealt with and was telephoned regularly to ask how work was progressing. Five stars
Really pleased with the full service from Kitchens Plus. Very professional from start to finish with a great end result. All the tradesmen were spot on and we have already recommended them to our friends who are getting their kitchen done.
From start to finish We received excellent customer service. I am over the moon with our new bathroom . Everything has been done and fitted to perfection . They catered for all mine and my husbands needs. There was no mess at all. I will definitely recommend you to family and friends. Kind regards Mary & Don