Our Customers

CUSTOMER REVIEWS

Kitchens Plus takes Customer Satisfaction very seriously. While we would like for 100% of our jobs to be perfect every time, we know realistically, things can go wrong. This is why after every job, we ask for our customer to fill out a Customer Satisfaction survey asking how the overall process has been.

Every survey are reviewed which allows us to see which areas we are doing well and which areas we could improve upon. Below we are going to showcase some of the reviews we are given.

County Durham

Everything has been completed to a high finish. No issues, the windows look great. Really neat with a great finish and barely any mess at all!! Great job!

County Durham

Very pleasant staff. Nothing too much trouble.

Hartlepool

Top class work by the installers

North Tyneside

I found Paul and Stephen really good as their job, friendly, tidy, just got on with it. When i need some more work done I would ask for the A team "Paul and Stephen". Please the work they did was fabulous.

Middlesbrough

Very happy with the finish & look of product. Looks like new again. Cant wait to use it!

North Tyneside

Excellent job, very professional, would definitely recommend.

North Tyneside

Polite & professional service. Kept the space tidy and clean.

Hartlepool

Good job, very neat and fitters were very friendly.

Gateshead

The lads were polite and courteous throughout. All questions were answered professionally and clearly explained.

Sunderland

Great work, looked great and no mess, friendly, convenient, great contact

Sunderland

We wanted to turn a second bathroom into a large shower room but weren’t sure how to go about it, from the start of the design we were given soma amazing ideas from the designer Lew and had total faith in what the end result would look like. Putting in a false wall in order to move the toilet we have been able to create a bigger shower area. The fitters rob & his lads were fantastic even when they came across issues that had nothing to do with the job (the mains power came in through the bathroom wall) these were felt with fast and efficiently and they worked weekend to makeup th... Read More We wanted to turn a second bathroom into a large shower room but weren’t sure how to go about it, from the start of the design we were given soma amazing ideas from the designer Lew and had total faith in what the end result would look like. Putting in a false wall in order to move the toilet we have been able to create a bigger shower area. The fitters rob & his lads were fantastic even when they came across issues that had nothing to do with the job (the mains power came in through the bathroom wall) these were felt with fast and efficiently and they worked weekend to makeup the time lost due to waiting on northern electric. The finished result is outstanding I absolutely love our new bathroom and can’t believe it’s mine, thank you Kitchens Plus Show Less

Stockton On Tees

Tradesman have been excellent. Really tidy looked after our property. First class.

Northumberland

Installers worked well and were polite. I was satisfied with the job although I'm waiting on a bedroom window which was made the wrong size.

Sunderland

An excellent job. Mark was polite, hard working and very clean and tidy. An absolute joy!

Northumberland

Very friendly & helpful

South Tyneside

Really happy with the new roof - so far installers ensured we were happy with the finish and carried out any extra work we asked - very happy!

Hartlepool

Great work, great lads, excellent job!

Sunderland

Great fitter excellent service

North Tyneside

We are so happy with our windows. They done the whole house in two days, which is impressive for a four bedroom house and a porch. We would definitely use the company again.

Sunderland

Good work and friendly!

Gateshead

Dean was great, really happy with the end result!

North Tyneside

From start to finish nothing was too much trouble. Lovely people - Scott coming every morning to check progress and Kelvin the fitter what a star! And unfortunate problem with stopcock didn't faze him either. Also Molly's helpful regular phone calls

Hartlepool

Eddie has done an outstanding job and myself and the wife are thrilled with the finished bathroom

Sunderland

Fitters arrived on time each day. They have done a wonderful job and left the job all clean and tidy on leaving.

Sunderland

Very professional fitters, very impressed with finish

Stockton On Tees

I am very pleased with the result of fitting my new wooden roof in my conservatory. You have an excellent team of men who have been courteous and well mannered. Their work is commendable and they never wasted a minute of time. Six men has worked here doing various tasks. Thank you!

Richmondshire

Both workmen worked really hard to ensure they fitted a quality product and were very proud of their work as they should be as it looks amazing! Thank you

Hartlepool

All workers very professional, clean and tidy

Hambleton

Really great job, very friendly but professional. I am really happy with the finished product (conservatory roof replacement) Thank you.

Sunderland

Very impressed with the workmen. Job well done. Both men very pleasant.

Gateshead

Brilliant workman, never stopped. Great kitchen fitted perfectly

Gateshead

Great windows & doors. Fitting - perfect. Fitters - brilliant!

Stockton On Tees

The windows look perfect

Gateshead

The windows are beautiful. High quality, fitted superbly. Cannot fault any part of the process. Would absolutely recommend. Bob and Alan were fantastic throughout!

Sunderland

Excellent fitter 5*. Arrived on time. No problems at all. Would recommend to family and friends

Redcar And Cleveland

Work done to a high standard

Northumberland

Love the new conservatory. Excellent pair of installers, very pleasant and hard workers. Everything is really good quality and we are very pleased with the finished result. Thanks to Martin and Connor. Would definitely recommend the company to anyone

Gateshead

Exceptionally good service from start to finish. Fitters in particular were extremely professional, conscientious, helpful and friendly. They did a fabulous job

Richmondshire

Excellent workmanship,lovely quality windows and doors,been waiting a long time to change from wooden frames and lovely to see outside again..the two fitters were friendly,helpful,and worked hard right through in hot weather too..would highly recommend Windows Plus..

Gateshead

Overall work has been carried out to a high standered. Everything in the bathroom was installed very well and house was tidied afterwards, Has tacken a lot longer for the rubbish to be collected despite several phone calls to the office and via the installer it has still not been removed which is disappointing.

Gateshead

Great work and very friendly and helpful workers.

Hambleton

Shaun & Michael were friendly and informative during the build. We had no issues all was quick and well fitted. Would recommend to anyone.

Hartlepool

My porch was completed quickly and professionally the workmen were polite extremely clean and an excellent job I could not be more happy with the work they did I would recommend this company to anybody

County Durham

Everything requested to be done during (and after) the work has been carried out to our required standards. The office staff (Stacey and Molly) were great to deal with and always left us feeling that things were in good hands.

Newcastle Upon Tyne

Fast, friendly service

Hartlepool

Quick installation. The fitters were lovely and very neat and clean both during the installation and afterwards. The windows and door looks great! I'm very happy!

Richmondshire

New windows and doors looking brilliant and able to see out of windows again!! Marc and Daniel provided a great service and installation. Very clean and tidy workers

North Tyneside

Kitchen: Loved it! Excellent work

Gateshead

Product is of a high quality. Minor issues with 1 window however this was resolved to the best possible finish. Paul & Steve are the nicest lads I've had working in my house. Only other issue is with the top light and handle to finish

Gateshead

Excellent!

Sunderland

Excellent work, very professional, would recommend to anyone

Stockton On Tees

Very happy with workers. Excellent job!

Middlesbrough

Great service from start to finish. Bathroom completed beautifully to a very hard standard. Very happy. Would recommend to anybody wanting a new bathroom

County Durham

Very happy with the installation!

Gateshead

Kitchen: Loved it! This service was excellent, I am extremely happy happy with the workmanship and the kitchen is beautiful. The guys were very polite and professional, very happy overall.

Gateshead

Excellent, professional, would recommend. Very happy with my bathroom

Redcar And Cleveland

Job was done nicely. Guys were polite and helpful. Everything clean

North Tyneside

All the workmen were brilliant. Great work done. Quality service.

Northumberland

Work started a week early but was agreed before hand. Dan and colleague were gone before I arrived home from work. No mess and work was to a very high standard. Friendly

Stockton On Tees

North Tyneside

Really great staff and work

Northumberland

Brilliant work by crew. Brilliant quality

Newcastle Upon Tyne

Excellent Service, Loved it!

Gateshead

Very good service from start to finish, loved it!

North Tyneside

Excellent workers, friendly, polite, work done to a high standard.

Northumberland

A nice neat and tidy job. Fitters were very polite and professional. Highly recommended

Stockton On Tees

Very professional and friendly. Would highly recommend

Sunderland

Excellent work windows look great. Friendly staff great fitters - highly recommend

Hartlepool

Happy with the job

Sunderland

Exceedingly helpful and good to work with. The bathroom has turned out beautifully and I am very pleased with the standard of workmanship. I am no so reassured about the level of communication with bathrooms plus.

Richmondshire

Martin & Connor arrived Monday morning working all day into late evening to ensure house was secure and roof was closed in. Second day, again didn't stop until most of work done. All finished on third day now for electrician and plasterer but so far its looking great. Cant wait to see finished product!

Richmondshire

Happy with the job

North Tyneside

Workmen were polite, efficient and did a fabulous job. Would recommend to anyone

Gateshead

Kitchen install has been a brill service from start to finish.

County Durham

The bathroom was designed to meet our specified requirements and after some initial concerns on the technical solution a way forward was agreed. The supply of materials was as ordered and the fitting exceeded our expectations. All in all an excellent result

Stockton On Tees

Patient salesman and a hardworking, professional fitter. However, I'd like a customer service number and better communication between departments. Room for improvement there.

Stockton On Tees

Very good workers nothing is to much bother, more than happy. Highly recommended.

Redcar And Cleveland

A beautiful new roof well fitted and finished off. The installation team worked on steadily despite adverse weather conditions to complete the tiling of the roof, and did a thorough professional job.

North Tyneside

Gateshead

We are very happy with our bathroom the work has been carried out to a very high standard and the tradesmen have kept us updated. Professional and friendly

Northumberland

Very professional finish. Great service from both the fitters.

Sunderland

Could not fault the lads. First class work. Any questions I has answered with no hassle. Would recommend definitely.

Sunderland

Overall, work completed in good time. However some issues with damaged products that needed addressing. Niel & Steve excellent fitters, addressed concerns of work and progressed! Project management by company could of been better to ensure fixings and fittings happen in good time.

Sunderland

Well organized, courteous, polite, hardworking, I can't think of enough ways to praise Barty and all the work he has done for me this week

Sunderland

Excellent job, everything I asked for and more. Shaun, my bathroom fitter was professional, skillful & knowledgeable. I would definitely recommend to other people. Thank you

Northumberland

Excellent service from all the guys. We now have a beautiful kitchen thanks to all your hard work. We would certainly recommend kitchens plus.

Northumberland

Happy with the work from the two brothers installing my new windows (Craig and Shaun Douglas)

Darlington

Great job Very professional. Bathroom Installation.

Darlington

Fantastic job from start to finish . Mal the fitter was very professional and contacted every day from the office regarding daily progress . All mess removed from property within days . Highly recommend

Northumberland

Extremely pleased with my new bathroom. The fitters worked tirelessly all day. Would certainly recommend

Northumberland

Very pleased with our new bathroom! The fitters were friendly, tidy and paid attention to every detail resulting in a very high standard job.

Sunderland

Had a bathroom fitted, excellent product, fitters very good. Had some issues after the fitting but they were sorted straight away, noticing a few poor finishes as the time goes on but over all happy with the product. Like said by a few others the downfall here is the rubbish collection, had to chance this a number of times then promised one day only for nobody to turn up, communication in this area could be greatly improved

South Tyneside

Professional kitchen installation throughout, would recommend to anyone. Excellent job.

Darlington

Very polite and friendly service, would recommend

Sunderland

I have to say we are so pleased with the finished product. The 2 installers were fantastic and a credit to the company. I would definitely recommend the installation and quality of the roof to anybody!

Darlington

A few hick ups with the delivery but Lloyd dealt with it very well. Pleased with the end result.

Sunderland

Both lads have worked increasingly hard. Especially given the project was delayed to faulty window cills delivered, they have worked long hours the following days & weekend to pull it back. Some work needs finishing but needs done after the contractors to ensure a clean quality finish. They have offered to come back one night once the other work is complete.

North Tyneside

Kitchen - Great people to work with from start to finish and the results are superb! The job was completed smoothly, on time and to high standards, very happy!

Darlington

We would highly recommend this company, excellent service from start to finish. Adam and Colin provided 5 star workmanship at all times, they were help full, informative and professional through out. Thank you and much appreciated for your hard work :)

Hartlepool

Bathroom installation - Brilliant work. Very efficient