Our Customers

CUSTOMER REVIEWS

Kitchens Plus takes Customer Satisfaction very seriously. While we would like for 100% of our jobs to be perfect every time, we know realistically, things can go wrong. This is why after every job, we ask for our customer to fill out a Customer Satisfaction survey asking how the overall process has been.

Every survey are reviewed which allows us to see which areas we are doing well and which areas we could improve upon. Below we are going to showcase some of the reviews we are given.

Hartlepool

Excellent workman ship by all concerned

County Durham

Absolutely brilliant from start to finish Steve & Bri kept us informed along the way and consulted us when needed. Definitely would recommend

Newcastle Upon Tyne

Installers were excellent, clean tidy & professional. Finished job is amazing and looks exactly as envisioned. A few slight glitches with the admin side and still waiting for small refund

Stockton On Tees

The fitter has done an excellent job of my kitchen!

County Durham

Excellent and very good workmanship. Warmroof

Sunderland

The Service was smooth and seamless with very little disruption and updates on progress and completion every day. So would have no qualms on recommending this company

County Durham

Slowish start but then a great speed ahead, very pleased, staff were friendly and polite

Gateshead

Very satisfied with the installation, highly recommend. Loved it!

County Durham

Overall brilliant job both teams very helpful and friendly. Thank you

Northumberland

Windows. Excellent workmanship nice lads as well!

Gateshead

Windows and Doors. Very good workmen, they never stopped, answered all questions and left our property very tidy.

Northumberland

Really good service and more than pleased with the final result

Northumberland

I had new UPVC windows fitted by Kitchens Plus. An excellent job carried out very professionally Mr Storey Northumberland

County Durham

Had a new Warmroof fitted. Very pleased with work, excellent

Newcastle Upon Tyne

Was impressed with the innovative redesign of my bathroom using quality products. The tiler and installers were all polite and professional and listened to any concerns that I had. The finished product exceeded my expectations.

Newcastle Upon Tyne

From initial contact to completion excellent product and service. A bathroom to be proud of!

County Durham

I would highly recommend to any one top job they were amazing

Northumberland

The workmen were brilliant , quick and efficient, They have all done a great job .. Bathroom looks amazing, can't fault a thing . Would recommend them to anyone wanting a job well done .

North Tyneside

I would highly recommend you to anyone. The lads were very polite and got on with their Jobs and they clear up after themselves. When everything was done it was amazing

Gateshead

April 2019 like to say thanks great job love my kitchen great quality stuff and lovely Finnish all contractors that I had were great but special thanks to Joe my fitter done a brilliant job and thanks to Jenna who kept me updated every day and rang me to see how things were going and if I was happy thank you I love my kitchen

Newcastle Upon Tyne

Had kitchen fitted April 2019. Excellent design by Kitchens plus. Fitted by W B Interiors. Friendly professional fitters did an excellent job and can't praise them enough. Photos on W B Interiors facebook page. Happy with kitchens plus design and installation team. Highly recommend and very pleased with new kitchen.

South Tyneside

I had my bathroom done and they did an amazing job I am very happy with the quality of products I purchased and the work that was done

County Durham

Had our bathroom done and it’s fantastic the lads were spot on did a really good job friendly and chatty which always makes a difference very impressed with the bathroom and the work they have done they made a real transformation thankyou and I love the light up Mirror

County Durham

Had a new bathroom fitted by kitchens plus. It was a big job as didn’t even have plasterboard on some walls. The job Steve and graham did was fantastic. Job ran as smooth as it could with no hiccups and I got an amazing bathroom at the end. Mark was also a big help with the design.

Sunderland

Excellent standard of workmanship throughout the job, the lads were very knowledgeable and answered any questions i asked. They were very clean and tidy also, very friendly and a credit to their trade! i would recommend them to anyone looking for quality windows and doors, fitted by experts.

Northumberland

We have an amazing bathroom thanks to kitchen plus, Steve and Graham did a perfect job of fitting our new bathroom, very professional, perfect work right down to the smallest detail. Molly rang every day to make sure all was going well. Would highly recommend Kitchens plus. Thank you.

County Durham

We had our conservatory roof done and we are very please with the results. Only gave 4 star rating due to the fact it took over a week to complete instead of the 3/4 days we were originally told. This was due to not having enough roof tiles for the job, which took a few days to get. Having said that we could not fault the workmanship and quality of the finished job. The workman came one after another to do the various jobs and cleaned up after themselves. They were all very nice and easy to talk to. We had a phone call every day to check how the work was getting on. We would have no hes... Read More We had our conservatory roof done and we are very please with the results. Only gave 4 star rating due to the fact it took over a week to complete instead of the 3/4 days we were originally told. This was due to not having enough roof tiles for the job, which took a few days to get. Having said that we could not fault the workmanship and quality of the finished job. The workman came one after another to do the various jobs and cleaned up after themselves. They were all very nice and easy to talk to. We had a phone call every day to check how the work was getting on. We would have no hesitation in recommending Kitchens Plus Ltd. Show Less

County Durham

Overall very satisfied took 5days to complete the the job not the 3 days we were expecting hence the 4 stars can not do half stars or it would be 4.5. Workers were polite and cleaned up afterwards follow up phone calls during the job were every day only 1 since the job was finished although contacted by email still very happy with the end result

County Durham

I had my Bathroom installation done in January -from sales to installation finishing it couldn’t have went better! The representative who called out to design my bathroom was great he completely transformed my ideas into life (just wish I could remember his name) the installer was fabulous also put plastic down on my wood flooring to keep from being damaged and left my home tidy! ( obviously still needed a good hoover etc)

Newcastle Upon Tyne

Good quality bathroom fittings. Good design service for refurbishment of bathroom. A few hiccups with fitting but very happy with end result.

Sunderland

Love our kitchen, would like to say a big thank you to Lloyd for the fitting job, he has done an amazing job. Jenna was very helpful and called everyday to make sure everything was running smoothly- thank you for sorting everything we asked for. Grant was very helpful at both second measures too. Had a couple of hiccups with the first measure, but managed to sort everything. Thank you for everything everyone.

Newcastle Upon Tyne

We got our bathroom installed last month by Kitchens Plus. From start to finish the whole experience was amazing. The office contacted me from the office everyday to make sure my installation was going well. The installers worked very well, they were so clean and tidy

Northumberland

Highly delighted with the finished product. The design by Taylor was excellent and he assisted with our choice of fittings etc. The strip out of the old kitchen was done efficiently and cleanly. The workmanship of the fitter Paul was excellent, well supported by the electrician and plumber. Single point of contact on a daily basis with the office was very useful. Many thanks to the whole team.

County Durham

Excellent! We're so pleased with the quality of our windows and doors. All windows were stalled in one day, the lads came back the following day and put the doors on. No more drafts or noise coming from outside!🙂🙂👍👍

Northumberland

We have just had windows, new front door and new patio doors fitted. They team that installed them were efficient and good at their work. No mess was left which was great. i would recommend this company 100%. They were great from start to finish.

Northumberland

We had a Kitchen makeover done by Kitchens plus earlier this year. From start to finish it was well managed and co-ordinated. The design faze was helpful, especially the digitally generated pictures of our future kitchen. When it was installed the fitters were excellent and helpful with everything from timings to tweaks where necessary. I felt it very helpful to have a single and personal point of contact through out and was over the moon with the aftercare when a unit door needed replacing. All in all, a first class service from start to finish. Thank you to all the team.

County Durham

we don't normally write reviews be we are so impressed with the results we decided to write one, first Simon came to in our kitchen he was a lovely man keep us informed of what he was doing cleaned up at the end of each day he done a fantastic job on the kitchen. then Tony & Callum came to fit the new windows and doors and they done a great job on them including a beautiful bow window we have had a lot of complements on the new doors from our neighbours. over all a fantastic company from the people in the offices who keep us up to date on everything to Mike and Dave the salesmen who... Read More we don't normally write reviews be we are so impressed with the results we decided to write one, first Simon came to in our kitchen he was a lovely man keep us informed of what he was doing cleaned up at the end of each day he done a fantastic job on the kitchen. then Tony & Callum came to fit the new windows and doors and they done a great job on them including a beautiful bow window we have had a lot of complements on the new doors from our neighbours. over all a fantastic company from the people in the offices who keep us up to date on everything to Mike and Dave the salesmen who were very helpful and polite to the workmen who are very good at there job, overall a very good company who we would highly recommend. Show Less

Redcar And Cleveland

I got my conservatory roof done by kitchens plus and I could not fault them .the sales man who came at the beginning wasn't too pushy he was very helpful. My husband is disabled and blind and the sales man included my husband in everything. The lads came to start work on the day that was arranged and everytime they said they would be at the house they where. The lads were extremely professional and my conservatory is beautiful having a smart roof is the best decision I have made and kitchens plus have made it a reality. I could not have asked for better

North Tyneside

Just had new kitchen installed, brilliant job, would not hesitate to recommed Kitchen Plus. Lloyd our fitter was very helpful, clean tidy and professional job as was the electrician. Jenna kept us informed daily and made sure there was no problems. Work was completed on time, excellent work.

County Durham

On this occasion we used Kitchens Plus to supply and install a new front door and, as usual we received the expected level of good service and value for money. The previous contracts comprised: 2016-Replacement double glazing 2017-New patio doors 2018-Replacement conservatory doors The telephone sales team can be tedious, calling to ask if we want new double glazing when we have only had the work done by KPL.

County Durham

We’ve just had a new, warm roof on our conservatory and front door from WindowsPlusRoofs. The quality of the work was very good, as was customer services during and after installation. The workmen were professional and worked hard to get the job completed. We now have a more usable extension. We’re thrilled with our front door as well. Would recommend this company.

Northumberland

I cant praise enough this company & the work force.I was kept in the loop at all times.Nothing was too much trouble Ive ended up with a beautiful new shower room.Well done to you all.

South Tyneside

We have recently had a bathroom designed and installed by KPB. I would like to thank Scott for his help with the design and Dan for a 1st class installation

Northumberland

Have used Kitchens Plus before and will use again in the future when planning on any home improvements. We have just had our kitchen fitted and from start to finish highly satisfied all workmen very professional and pleasant which goes along way when you have work been completed in your home.

Northumberland

We have just had a new bathroom installed and are delighted with the end result. From start to finish we were impressed with the excellent standard of communication between all members of staff involved in creating our bathroom. A big thank you to David in Kingston Park showroom who helped with the design, Scott the surveyor ,Steve and Graham the installation team and Molly who rang every day to check on progress.We would have no hesitation in using this company again and will certainly recommend them to friends and family.

County Durham

Very pleased with the new windows n doors we had fitted at the end of January. Very clean n professional window fitter who answered all my questions and who immediately put right the few little problems i spotted wrong.Would highly recommend .

County Durham

Very pleased with new bathroom. Dan and his colleague, the fitters, were excellent and worked really hard. The job would have been finished in 4 days but due to a couple of slight problems with missing parts, it took a little longer. Molly rang every day to check on progress and if it had not been for the missing parts rating would have been 5. However I would definitely recommend this company for any future work.

Stockton On Tees

From start to finish, excellent communication, delivery man, fitters and after sales service second to none. Products to high specifications and rubbish removed. Don't be affraid to use this company. Thank you.

South Tyneside

No job is without its problems,. I've had many things done throughout my home and garden and there is always something that doesn't go to plan! However I had a new bathroom installed, there were a few issues but they were all addressed and sorted. Rob and the lads did a good job, some niggly bits but that's me being a perfectionist.

Sunderland

Had a new bathroom fitted in February and we are thrilled with it. The service was great, the lads were polite and friendly. Molly rang or text everyday to make sure everything was going to plan.

Northumberland

From the design from Taylor to the installation from Eddie, everything was handled proffesionly. All the mess was taken away the next day. Would definitely recommend this company for a bathroom or on-suite job. Bathroom next on our agenda. Thank you very much kit, plus

Northumberland

I am delighted with my new bathroom. The attention to detail in the installation is brilliant as it was during the planning and survey stages. Everything has been made easy by Kitchens plus Bathrooms. Thanks to David and Linda, Grant and Lewis, Reg and Carl and young 'un and delivery team and Molly. It just looks so good, updating the room in style.

Northumberland

From the initial first meeting, to survey and fitting this project has been seamless and very professional by all concerned. We are extremely satisfied with the final product and would definitely recommend your firm to family and friends.

Northumberland

All trades people were clean honest friendly and helpful. The office ring you daily to ensure your happy with the work and how things are progressing. A special mention to their design consultant at Kingston Park Rob Carey, he was very helpful, offered ideas we hadn't thought of and brought some great solutions to ensure we got what we wanted and not just what was easiest. Other firms we had spoken with were very much more interested in telling us what THEY wanted us to have rather than what we wanted to have. Very happy here and would definitely go back to Rob.

Stockton On Tees

Had a supalite roof fitted to our conservatory and we are very pleased with the conversion the team were very professional and polite .The work was carried out quickly and to a very high standard.The difference in the temperature in the conservatory is amazing .Would recommend this conversion and your company to anyone considering this conversion

County Durham

Had Bi fold doors fitted from Windows plus, highly recommend! Excellent job from start to finish. Top quality.

Redcar And Cleveland

I could not recommend kitchens plus enough. Converting our kitchen into an absolute dream. Customer service was amazing Corrina was great kept in contact with us throughout the whole job . Lloyd our fitter was superb he couldn't do enough and went the extra mile he was very clean and tidy and worked non stop. Everything was ontime from Delivery to fitting defiantly will use kitchens plus again. :)

Northumberland

We have just had a warm roof fitted by Windows plus Roofs & would definitely recommend. After a slow start & a mix up with dates the work was done quickly & professionally. Roofers, plasterers & electricians completed the work to a high standard & very clean & tidy. Great job!!!

Gateshead

new roof on conservatory good job well done very good work never stopped

Gateshead

Just had kitchen fitted which I love, just want to thank Grant surveyor who was so helpful planning & Kieran & declan who ripped old kitchen out and cleared away within hours. Caitlyn who kept me informed daily of work and which tradesmen would be on site. plastering & electrics plumber all did fantastic job but can't forget Paul who did all fitting first class job would definitely recommend.

North Tyneside

From the start, Lauren was amazing giving us ideas. Both fitters were gentleman clean tidy and made a fabulous fitting. I have a Dream Bathroom now. Molly rang every day to check excellent service. Thanks to everyone from Kitchens plus for an amazing service. Everyone professional and caring, will recommend to friends & family.

Northumberland

Excellent service from start to finish. Can't thank the installers enough for their quick and efficient service. Working long hours to ensure that the job was done in the time scales they advised us of. They were polite and courteous. When we had an issue the day after completion they both came to sort it out even though they were both on a day off. We have already ordered a new conservatory roof based on the service provided by kitchen plus.

Gateshead

I was absolutely delighted with every step of the process when dealing with Kitchens Plus Bathrooms. From my meeting with Louis and showing him the style of bathroom I wanted, it was 3 days later when the rip-out and re-fit started. Within 8 days I had a totally new bathroom...which I absolutely LOVE! Thank you Kitchens Plus Bathrooms!

County Durham

We just had our new bathroom installed the quality of the materials used is first class and the staff at kitchen plus Team Valley where very helpful and friendly The bathroom fitters Steve and Dean where brilliant and they kept us up to date on all the aspects of the work as it went along and the finished job was showroom class thanks for a brilliant job

North Tyneside

The quality of the units and fittings is excellent. Lauren was an enthusiastic designer. The project was managed by Caitlin who was very helpful and pro-active. Most sub-contractors were very helpful, I was particularly impressed by Dan and Kelvin, the bathroom fitters, Paul the kitchen fitter and Graeme from the building team. The kitchen plastering team did a good job but left something of a mess although an immediate apology was received from their line manager. The kitchen electrician caused some issues which he did not accept were caused by his work. I would however recommend the compan... Read More The quality of the units and fittings is excellent. Lauren was an enthusiastic designer. The project was managed by Caitlin who was very helpful and pro-active. Most sub-contractors were very helpful, I was particularly impressed by Dan and Kelvin, the bathroom fitters, Paul the kitchen fitter and Graeme from the building team. The kitchen plastering team did a good job but left something of a mess although an immediate apology was received from their line manager. The kitchen electrician caused some issues which he did not accept were caused by his work. I would however recommend the company. Show Less

Northumberland

Well we have just had our kitchen fitted by kitchen plus and me and my wife Lynn are thrilled to bits with it. The quality of the work by the plumber, electrician, plasterers and the kitchen fitters was superb. they are quality tradesmen who do excellent work to a very high standard. We are do impressed with kitchen plus we are also getting new double glazing windows by the company in a few weeks time. So thank you Mr and Mrs m hale

Northumberland

The Kitchen we had fitted by Kitchens Plus is much more than we expected, in fact its out of this world. The kitchen fitter has now a nick mame The BFG ❤️ as nothing was a bother to him while I made up my mind about the finishing touches. I would definitely recommend anyone and everyone to purchase a kitchen through kitchens Plus as the price and quality of the kitchen and windows are second to none. I feel like im in a show room everytime I walk into my kitchen. Thank you Mrs Myers n Mr Hutchinson

County Durham

Very pleased with the quality of workmanship for our en-suite bathroom.. Very impressed with the customer care shown by the office team who phoned every day during to work to check our satisfaction with the work. Well done Mollie. We chose Kitchen Plus following work from their other company Windows Plus who installed a solid roof on our conservatory before Christmas. Their workmanship and timekeeping was excellent. Our only concern and why we did not give five stars was that the work was not completed within the five days as instructions from the surveyor. We believe that this wa... Read More Very pleased with the quality of workmanship for our en-suite bathroom.. Very impressed with the customer care shown by the office team who phoned every day during to work to check our satisfaction with the work. Well done Mollie. We chose Kitchen Plus following work from their other company Windows Plus who installed a solid roof on our conservatory before Christmas. Their workmanship and timekeeping was excellent. Our only concern and why we did not give five stars was that the work was not completed within the five days as instructions from the surveyor. We believe that this was because the fitters did not arrive until after 10.30 each day and we finished before 5pm. This put them behind their own timescales from day two. Absolutely no qualms about the end result though. The electrican Joe was extremely helpful and efficient. Thank you very much to everyone involved. Show Less

Newcastle Upon Tyne

Rob was extremley good no hassle no hard sell and gave great advice paid more than wanted to but we all do quality really good Dave the fitter was great nothing to much bother never left any mess always cleaned up afterwards standard of work great would recommend these guys and kitchensplusbathrooms the bathroom is great thank you

Northumberland

We are absolutely delighted with our new bathroom. We were able to have our bathroom designed and choose all the furniture and tiles on the same visit. The designer was knowledgable and very thorough. We couldn’t fault the fitters who worked hard to complete the job on time and to a very high standard. We would definitely be happy to recommend this company.

North Tyneside

From the moment we entered the showroom right through to our bathroom being installed and the after service was absolutely amazing. We thought every member of the service really cared about doing their best. The installers team were magnificent and very professional, their attention to detail was outstanding..

County Durham

Thank you kitchen plus bathrooms great team ....staff all been amazing well done to the 2 lads who fitted bathroom great job I love it and thanks to stacey my mate on the phone ...so happy we choose you guys cant fault you at all cared about our concerns our wishes needs excellent job well done to you all thank you

County Durham

Thank you Kitchens plus bathrooms very much excellent service from all the team who Spent time on our project. They were all very friendly, courteous, clean and tidy. Very happy With Lloyds workmanship would highly recommend kitchens plus bathrooms to Family and friends Mr, Mrs Hall

Gateshead

Finish of the work is outstanding! Lads were very polite and on time everyday. I would definitely recommend Kitchens Plus Bathrooms!

County Durham

Kitchens Plus are a very well organised company! Installers were fantastic and only took 3 and a half days! Couldn’t not have asked for better lads or a better service!

North Tyneside

Satisfied with fitter, plumbers were very good! Happy and satisfied with all work.

Northumberland

Absolutely love the bathroom, the quality and the standards are outstanding. It’s an expensive purchase that is well worth the money.

Northumberland

Bathroom is fine, few small hick ups which were sorted. Fitters were really good and friendly.

Northumberland

I had Kitchens Plus replace my windows, they were very helpful. They did such an excellent job I have decided to use them again for my Kitchen and Bathroom. Will definitely recommend them in the future.

North Tyneside

From start to finish I've been very pleased with my bathroom fit. Management have kept in touch throughout the whole fit. Had an item missing on my delivery but got rectified the same day. Shaun the fitter was very friendly and courteous. Lesa stayed in control with the whole job brilliant communication. overall i'm very pleased with the finishing product. reliable, friendly and a good follow up service. I would recommend kitchens plus

Newcastle Upon Tyne

A big thanks goes to Caitlin for the customer service we received yesterday. Having tried for 4 days and being passed to various departments Caitlin picked up our issue and resolved it within the hour. We really appreciated her help and her willingness to resolve our problem.

Newcastle Upon Tyne

We are delighted with the completed work on our new Kitchen. Delivery on schedule and Installers excellent. Some initial snags were quickly resolved. We are so pleased that we have had no hesitation in coming back to have our bathroom re-designed and installed by Kitchens Plus Bathrooms.

Sunderland

From start to finish the work and support was impeccable. From Mark coming to arrange the design and quote, to then Dean and Steve coming and fitting the bathroom. Mark was really helpful and courteous, no hard sell and his design was brilliant. Steve and Dean were two great fitters whose work is second to none. The service, quality and after care were so good I’ve gone back for my Kitchen to be done.

Sunderland

Bathroom isn’t spot on, really happy with it. Looks completely different. Shower is great!

Northumberland

Very pleased with the finished product. Reliable, friendly fitter. Good follow up service!

Sunderland

Was really impressed with the service from choosing my bathroom to the office staff. My delivery was on time and the delivery men were very friendly and polite. The fitters were fantastic and brilliant at their job they done an amazing job with my bathroom. Overall brilliant set of lads and i would recommend them to anyone

South Tyneside

Proffesional in every aspect of the installation. All staff were friendly polite and punctual. We are extremely pleased with the final result. A magnificent bathroom I would recommend them to anyone

Sunderland

we are very happy with the job that was done. a brand new bathroom excellent professional job. No mess and took everything away. Top class job, would definitely recommend them.

Northumberland

Really pleased with the Kitchen. Very professional workforce and high quality of units. Would recommend to others.

North Tyneside

Fitted new bathroom for us. Can not fault the fitters and the electrition . Arrived on time even through the beast from the east. Lads were very friendly and never stopped would not even stop for a cuppa. All work done fantasticaly well. Been six months now and everything still brand new good quality fittings and flooring completed the job within three days thanks for all the hard work we would reccommend no problems at all apart from the weather !

Gateshead

Their after sales service is excellent. Had a bathroom fitted 4 years ago and recently the white gloss on the cupboard doors started to discolour. I contacted Kitchen Plus to ask their advise - they said they would contact the supplier and get back to me. 2 days later they telephoned me and said they would replace all unit doors free of charge. I was so surprised - did not expect replacement doors at all and certainly did not expect this level of customer service

Newcastle Upon Tyne

Martin who fitted our bathroom done a great job and was a great bloke! The job is brilliant, excellent work. Really love the bathroom!

Sunderland

Overall very satisfied with my Kitchen makeover. Happy with service and will recommend to others.

County Durham

I cannot fault this company. From the guy who knocked on our door...Adam who was a pleasure to have in our home... we had our full house, windows doors and porch replaced. Estimated 3 days. Completed to the highest standard in 2 days. The 3 lads that came were proper grafters. Polite, chatty, didn’t take any breaks. Tidied up after themselves. The installation manger Wallace popped in to see how things were going, again very polite and friendly. Absolutely over the moon with the work and quality of their windows etc... will definitely use again for other work needed. 5* thanks x

Northumberland

Great , kept mess to a minimum. Always kept up to date if not by visit then by text and phone calls. Friendly and co-operative workmen, especially Joe the kitchen fitter. Any problems quickly dealt with and was telephoned regularly to ask how work was progressing. Five stars

Northumberland

Great workmen - worked very hard. Tilers in particular worked non-stop to complete in one day

Northumberland

Really pleased with the full service from Kitchens Plus. Very professional from start to finish with a great end result. All the tradesmen were spot on and we have already recommended them to our friends who are getting their kitchen done.

County Durham

From the start everything went really smoothly. Thanks to Joe our fitter and the rest of the lads who were all great. I am more than happy and would recommend them to anyone.

Northumberland

Fitters arrived on time worked all day none stop. The product was what we expected and was installed professionaly. I also liked that someone came out the next day to check on the installation.

County Durham

From start to finish We received excellent customer service. I am over the moon with our new bathroom . Everything has been done and fitted to perfection . They catered for all mine and my husbands needs. There was no mess at all. I will definitely recommend you to family and friends. Kind regards Mary & Don