Our Customers

CUSTOMER REVIEWS

Kitchens Plus takes Customer Satisfaction very seriously. While we would like for 100% of our jobs to be perfect every time, we know realistically, things can go wrong. This is why after every job, we ask for our customer to fill out a Customer Satisfaction survey asking how the overall process has been.

Every survey are reviewed which allows us to see which areas we are doing well and which areas we could improve upon. Below we are going to showcase some of the reviews we are given.

County Durham

Fantastic job great price lads where great would recommend to anybody

County Durham

The work in the bathroom was really special, looks brilliant. The workmen were quick clean working and very helpful if we had a question. Shame they turned up two days late

Sunderland

Everything about the bathroom make over was excellent, from the advice given by Lauren in planning and design and making sure we were 100% happy. To the Surveyor coming out checking that everything would work and making sure that the date for installation was asap. Then the work undertaken by the very talented tradesmen Steve was exemplary. Basically worked non stop for 4 days to get the job done. The electricians also fantastic. Couldn't fault a single thing had a telephone call every day making sure everything was going well. Work was done to a high standard and in the timescale... Read More Everything about the bathroom make over was excellent, from the advice given by Lauren in planning and design and making sure we were 100% happy. To the Surveyor coming out checking that everything would work and making sure that the date for installation was asap. Then the work undertaken by the very talented tradesmen Steve was exemplary. Basically worked non stop for 4 days to get the job done. The electricians also fantastic. Couldn't fault a single thing had a telephone call every day making sure everything was going well. Work was done to a high standard and in the timescale specified. I am so pleased with my new bathroom! I have no hesitation in recommending Kitchens Plus Bathroom and the very talented tradesman they use. Highly recommended. Show Less

North Tyneside

Excellent service.Very pleased with my Bathroom. Fitters were first class from start to finish

Sunderland

Brian the window fitter was very helpful regarding the fitting of the new windows. He also used his expertise to diagnose the problem with the old units. I was delighted with the service.

North Tyneside

Good job and friendly workman

County Durham

Excellent job, hard working and professional at the job. I would definitely want Dougi and Jack back if I decide to have anymore work done in the future

County Durham

I have found ian very professional and friendly and carried the work out to the highest standered and I am very happy with the work.

Sunderland

Pleasant and polite plumber. Work carried out in a timely manner with minimum disruption. Lovely bathroom

Hartlepool

On time. Very professional. Pleasant + cheerful. Job well finished

Sunderland

product good and installation well done happy with job

County Durham

Really happy with installation and design. Have no complaints at all and would definitely recommend

North Tyneside

absolutely fantastic service from steve!

Northumberland

We love our new roof and were very happy with the installation team

County Durham

Brilliant customer service. Roof contractor polite, friendly and has done an amazing job. Plasterer - polite, friendly and was very clean and tidy - cleaned up, no mess.

South Tyneside

Completed job is outstanding. All products top class. The two fitters were of great quality, clean in every department and very sociable in my candid opinion they are a credit to your company. Thank you.

South Tyneside

The two guys that fitted the windows were very pleasant and worked non stop during all the work they had to complete. Very grateful that they cleared all the mess up afterwards too inside and outside

County Durham

Great Service..... Really happy

County Durham

Finished bathroom is great. Mari was really professional, quick and fully kept me informed throughout the fit

County Durham

Excellent job. Professional. Friendly. Clean. Busy all day. Will use again. Thank you

Newcastle Upon Tyne

Very good - arrived when arranged for. Clean + speedy work. Excellent finish. Both guys very pleasant + friendly. Answered all questions I had

Gateshead

Thank you so much for the wonderful products and exquisite workmanship carried out on my property. What a marvelous result, adding value, security and sale ability to my home. It's a bonus that the fitters and I had a great chat too! (Craig and Jack) So pleased with the contrast from my old windows and gutters/fascia. The house has had a wonderful face-lift, carried out by caring and considerate workmen who also happen to have 'geet canny crack'!

Sunderland

Right from the start everything was perfect (rip-out, electrition, fitters) were all on the job the two fitters were outstanding, they even made a little shelf for the wife. Came back as when to refit extractor fan after tiler had been. Got our own tiler, did not like Kicthens Plus one sent. Will not let him spoil a good job well done.

County Durham

Good hardworking fitters. Highly recommended. Excellent job.

County Durham

Apart from loosing 1 day due to Electriction and missing door for the ovens extractor fan (wrong filter) The plastering was good and the fitters were excellent. They both made up for the loss of time. They worked very hard as I had the week off work. If it wasn't for the electrition I would score 5 stars.

County Durham

The guys were really quick and tidy. Absolute pleasure to have around the house.

Northumberland

........ LOVED IT ........ LOVED IT!!

Hambleton

We were booked in the 8th Aug 2019 for start of fitting, and after a false start, the following Monday 12th two fitters proceeded to demolish existing conservatory roof and fit the new warm roof. By Tuesday afternoon it was complete, any very happy with the result. All existing cleaned, no damage to internal, all debris cleaned away. A lovely product.

County Durham

Efficient, prompt service

Sunderland

Brilliant crew would recommend to everyone, there should be more like them

South Tyneside

Great job, well engineered/fabricated. Put together by craftsmen. Excellent

Gateshead

Very good front service. Efficient & courteous staff. Very good finish.

Sunderland

All the tradesman involved in the installation of the roof have been friendly, informative and have done a very good job.

Sunderland

Work carried out to a very high standard. Job was left clean and tidy.

Northumberland

There were all very excellent and very friendly al I would recommend them to my friends and family.

Northumberland

The lads were so polite, funny and hard working, couldn't ask for a better group of lads. Thanks for all your hard work and dedication. Very frustrated tho that we had to wait for a new counter top as original was damaged

Northumberland

Very professional team efficient prompt attention to detail first class. Highly recommended and very much appreciated

Gateshead

Great job in the bathroom. Nice guys. Great job overall

Stockton On Tees

Spot on

Northumberland

Very pleasant, friendly and hard working

Redcar And Cleveland

Excellent service, hard working polite workmen. Even stayed longer to get the job finished due to complications

Gateshead

My new conservatory roof is a vast improvement on the original and I am absolutely delighted with it

Hartlepool

Sunderland

Very friendly and professional from the start of appointment until windows and doors properly fitted. I would highly recommend to anyone considering to buy from this company!!

Redcar And Cleveland

Well pleased. Thank you

Richmondshire

Having had a roof installed previously we were so impressed that we had you back to fit new windows. Unbelievably poor start with mis-measured patio doors (not fitted) and poor finish to windows. 2nd visit to fit patio doors + correct mistakes with the windows was again an excellent job as well as the roof. - Need more consistency with tradesmen being used Roof - 5 Star Visit 1 - 2 star Visit 2 - 5 Star

County Durham

Mistakes made in supply of items. Bathroom still unfinished. Fitter has done a great job with the items supplied. Really happy with bathroom will be perfect when its finished

Redcar And Cleveland

From my first impression the bathroom has been done to an excellent standard!

Gateshead

Lads were spot on, friendly and professional, would recommend them

North Tyneside

Very pleased with Lee + Les', the electrician and plastering team It was a great job. Thank you

County Durham

Excellent quality Kitchen, overall process from Design, Pricing and Installation was very professional.

Middlesbrough

Kitchen surveyed on a Wednesday, Rip out started the following Tuesday!!! All the tradesmen have been excellent and standard of work is above par. Only downfall is waiting on an extractor fan, no big deal!!

Gateshead

Molly was helpful when needed - items were delivered on time, work on bathroom started when advise. Shaun has done a fabulous job on the bathroom, I would recommend him to anyone. Thanks to Richard in store for his help with design etc

Stockton On Tees

Came on time + worked really hard All tidy when left Good workers Polite

Northumberland

5 star, amazing, great customer service

Stockton On Tees

First class service. Very polite. Would recommend to friends and family

Gateshead

Excellent installer. Nothing was a trouble to him

Stockton On Tees

Great work and a great team of guys

County Durham

Hartlepool

All the workers were brill (pitty they are from Sunderland. The best was the Man U supporter Ha ha) The lads cleaned up after them all day which is nice to see. Product looks good. Finished article looks better than I could of imagined

County Durham

Good job & well finished

Redcar And Cleveland

Happy with the job. Kept us informed of how it was going. Kept clean & tidy throughout & appears to have done a job like it would be on their own property.

County Durham

Friendly hard workers, went beyond what was necessary to ensure what was done, was done to the highest standard

Redcar And Cleveland

Fantastic service, great customer service, the lads who fitted windows and door are very professional and do an amazing job.

Sunderland

Very professional work force Really nice lads

Hartlepool

Fitters and plasterer were excellent, very pleased with workmanship

South Tyneside

Great set of lads, very professional and extremely helpful. Very professional finish, very happy customer!

County Durham

Very happy with everything

County Durham

A job well done. Very pleased with result

Northumberland

Great service

Northumberland

He has been very friendly always willing to help does his job well and lets me know if there is any problems and fixing straight away if he can and very polite

North Tyneside

Overall very good but I would flag up the following points which were slightly disappointing. One colour of selected cladding discontinued and we were only told about this half way through the fit. This lead to a scramble to identify and source another colour / cladding. Although Kitchens Plus were accommodating in supplying an alternative, this was not exactly what we wanted colour wise. Lee stepped in with a supply of cladding in a good colour match for the bathroom. Appreciated the daily calls from Stacey and her helpful attitude

Northumberland

Pleased and happy with the workmanship carried out. Small repair needed to be carried out on plaster wall in bedroom

Middlesbrough

Excellent service

County Durham

Fab end result love my new windows and doors. Happy customer Installation team did a lovely job

Sunderland

Very professional, great job!

North Tyneside

Dan and his team have worked tirelessly to fit the most magnificent bathroom I have ever seen. Both products and fit are extremely high end. The overall look is absolutely superb. I only wish the bath had been ordered correctly on day 1

Northumberland

Happy with work

Sunderland

The lads were great and very friendly got on with the job. Good laugh. Explained everything

Sunderland

Fantastic job lads were great. Definitely get more work done

County Durham

Canny lads, cracked on well

Gateshead

Great service. Fitters did a fantastic job and finished all windows & doors within two days. Very happy with our new windows & doors. Very satisfied with the whole service.

County Durham

All in all the service from the two guys installing our bathroom and toilet was great, however wasntt happy with the late delivery of parts which meant took longer to complete the task

Sunderland

We are very happy with end project, the fitter Steve has done a brilliant job

County Durham

Fast and efficient workers. Job well done.

Sunderland

Great crew, very friendly and helpful

Sunderland

Very satisfied with the work that has been carried out

County Durham

Workmen did an excellent job. Windows look great

County Durham

Both installers were 1st class at there job. Tidied up afterwards, never stopped, would recommend both to other customers. Polite at all times both good workers

Hartlepool

Redcar And Cleveland

Installer turned up at appointment time and worked efficiently until completed. Cleaned up debris and left everything tidy

Gateshead

The team were very friendly and did a good job

Richmondshire

Fantastic and very professional teams. No problems. A++

Gateshead

Excellent service and excellent staff I'm over the moon with my new bathroom. The lads cleaned up after them self. 200 per sent.

Sunderland

Excellent products of high quality and expertly installed by Dan and Martin. Arthur on last day was lovely, helped to get things finished and finished to a very high standard. Would recommend using you again and to family and friends to. Excellent aftersales also. Always in contact from start to finish

Gateshead

The two gentlemen who fitted my new roof were amazing. Very friendly, helpful and professional. At all time I will recommend them to all family and friends. Thank you

Hambleton

Pleased with overall standards - worked well - cleaned up after job - explained, demonstrated, handy tips

County Durham

Really Satisfied. The workmen were polite, kept me well informed throughout the installation of the shower room / toilet. Arrived early each day and left the site clean and tidy

County Durham

Job well done, would recommend this company to anyone. Very good team, very courtious, nothing was any bother. Thank you very much

County Durham

Excellent workers & standards.