Our Customers

CUSTOMER REVIEWS

Kitchens Plus takes Customer Satisfaction very seriously. While we would like for 100% of our jobs to be perfect every time, we know realistically, things can go wrong. This is why after every job, we ask for our customer to fill out a Customer Satisfaction survey asking how the overall process has been.

Every survey are reviewed which allows us to see which areas we are doing well and which areas we could improve upon. Below we are going to showcase some of the reviews we are given.

County Durham

Very pleased with the new windows n doors we had fitted at the end of January. Very clean n professional window fitter who answered all my questions and who immediately put right the few little problems i spotted wrong.Would highly recommend .

County Durham

Very pleased with new bathroom. Dan and his colleague, the fitters, were excellent and worked really hard. The job would have been finished in 4 days but due to a couple of slight problems with missing parts, it took a little longer. Molly rang every day to check on progress and if it had not been for the missing parts rating would have been 5. However I would definitely recommend this company for any future work.

Stockton On Tees

From start to finish, excellent communication, delivery man, fitters and after sales service second to none. Products to high specifications and rubbish removed. Don't be affraid to use this company. Thank you.

South Tyneside

No job is without its problems,. I’ve had many things done throughout my home and garden and there is always something that doesn’t go to plan! However I had a new bathroom installed, there were a few issues but they were all addressed and sorted. Rob and the lads did a good job, some niggly bits but that’s me being a perfectionist.

Sunderland

Had a new bathroom fitted in February and we are thrilled with it. The service was great, the lads were polite and friendly. Molly rang or text everyday to make sure everything was going to plan.

Northumberland

From the design from Taylor to the installation from Eddie, everything was handled proffesionly. All the mess was taken away the next day. Would definitely recommend this company for a bathroom or on-suite job. Bathroom next on our agenda. Thank you very much kit, plus

Northumberland

I am delighted with my new bathroom. The attention to detail in the installation is brilliant as it was during the planning and survey stages. Everything has been made easy by Kitchens plus Bathrooms. Thanks to David and Linda, Grant and Lewis, Reg and Carl and young 'un and delivery team and Molly. It just looks so good, updating the room in style.

Northumberland

From the initial first meeting, to survey and fitting this project has been seamless and very professional by all concerned. We are extremely satisfied with the final product and would definitely recommend your firm to family and friends.

Northumberland

All trades people were clean honest friendly and helpful. The office ring you daily to ensure your happy with the work and how things are progressing. A special mention to their design consultant at Kingston Park Rob Carey, he was very helpful, offered ideas we hadn't thought of and brought some great solutions to ensure we got what we wanted and not just what was easiest. Other firms we had spoken with were very much more interested in telling us what THEY wanted us to have rather than what we wanted to have. Very happy here and would definitely go back to Rob.

Stockton On Tees

Had a supalite roof fitted to our conservatory and we are very pleased with the conversion the team were very professional and polite .The work was carried out quickly and to a very high standard.The difference in the temperature in the conservatory is amazing .Would recommend this conversion and your company to anyone considering this conversion

County Durham

Had Bi fold doors fitted from Windows plus, highly recommend! Excellent job from start to finish. Top quality.

Redcar And Cleveland

I could not recommend kitchens plus enough. Converting our kitchen into an absolute dream. Customer service was amazing Corrina was great kept in contact with us throughout the whole job . Lloyd our fitter was superb he couldn't do enough and went the extra mile he was very clean and tidy and worked non stop. Everything was ontime from Delivery to fitting defiantly will use kitchens plus again. :)

Northumberland

We have just had a warm roof fitted by Windows plus Roofs & would definitely recommend. After a slow start & a mix up with dates the work was done quickly & professionally. Roofers, plasterers & electricians completed the work to a high standard & very clean & tidy. Great job!!!

Gateshead

new roof on conservatory good job well done very good work never stopped

Gateshead

Just had kitchen fitted which I love, just want to thank Grant surveyor who was so helpful planning & Kieran & declan who ripped old kitchen out and cleared away within hours. Caitlyn who kept me informed daily of work and which tradesmen would be on site. plastering & electrics plumber all did fantastic job but can't forget Paul who did all fitting first class job would definitely recommend.

North Tyneside

From the start, Lauren was amazing giving us ideas. Both fitters were gentleman clean tidy and made a fabulous fitting. I have a Dream Bathroom now. Molly rang every day to check excellent service. Thanks to everyone from Kitchens plus for an amazing service. Everyone professional and caring, will recommend to friends & family.

Northumberland

Excellent service from start to finish. Can't thank the installers enough for their quick and efficient service. Working long hours to ensure that the job was done in the time scales they advised us of. They were polite and courteous. When we had an issue the day after completion they both came to sort it out even though they were both on a day off. We have already ordered a new conservatory roof based on the service provided by kitchen plus.

Gateshead

I was absolutely delighted with every step of the process when dealing with Kitchens Plus Bathrooms. From my meeting with Louis and showing him the style of bathroom I wanted, it was 3 days later when the rip-out and re-fit started. Within 8 days I had a totally new bathroom...which I absolutely LOVE! Thank you Kitchens Plus Bathrooms!

County Durham

We just had our new bathroom installed the quality of the materials used is first class and the staff at kitchen plus Team Valley where very helpful and friendly The bathroom fitters Steve and Dean where brilliant and they kept us up to date on all the aspects of the work as it went along and the finished job was showroom class thanks for a brilliant job

North Tyneside

The quality of the units and fittings is excellent. Lauren was an enthusiastic designer. The project was managed by Caitlin who was very helpful and pro-active. Most sub-contractors were very helpful, I was particularly impressed by Dan and Kelvin, the bathroom fitters, Paul the kitchen fitter and Graeme from the building team. The kitchen plastering team did a good job but left something of a mess although an immediate apology was received from their line manager. The kitchen electrician caused some issues which he did not accept were caused by his work. I would however recommend the compan... Read More The quality of the units and fittings is excellent. Lauren was an enthusiastic designer. The project was managed by Caitlin who was very helpful and pro-active. Most sub-contractors were very helpful, I was particularly impressed by Dan and Kelvin, the bathroom fitters, Paul the kitchen fitter and Graeme from the building team. The kitchen plastering team did a good job but left something of a mess although an immediate apology was received from their line manager. The kitchen electrician caused some issues which he did not accept were caused by his work. I would however recommend the company. Show Less

Northumberland

Well we have just had our kitchen fitted by kitchen plus and me and my wife Lynn are thrilled to bits with it. The quality of the work by the plumber, electrician, plasterers and the kitchen fitters was superb. they are quality tradesmen who do excellent work to a very high standard. We are do impressed with kitchen plus we are also getting new double glazing windows by the company in a few weeks time. So thank you Mr and Mrs m hale

Northumberland

The Kitchen we had fitted by Kitchens Plus is much more than we expected, in fact its out of this world. The kitchen fitter has now a nick mame The BFG ❤️ as nothing was a bother to him while I made up my mind about the finishing touches. I would definitely recommend anyone and everyone to purchase a kitchen through kitchens Plus as the price and quality of the kitchen and windows are second to none. I feel like im in a show room everytime I walk into my kitchen. Thank you Mrs Myers n Mr Hutchinson

County Durham

Very pleased with the quality of workmanship for our en-suite bathroom.. Very impressed with the customer care shown by the office team who phoned every day during to work to check our satisfaction with the work. Well done Mollie. We chose Kitchen Plus following work from their other company Windows Plus who installed a solid roof on our conservatory before Christmas. Their workmanship and timekeeping was excellent. Our only concern and why we did not give five stars was that the work was not completed within the five days as instructions from the surveyor. We believe that this wa... Read More Very pleased with the quality of workmanship for our en-suite bathroom.. Very impressed with the customer care shown by the office team who phoned every day during to work to check our satisfaction with the work. Well done Mollie. We chose Kitchen Plus following work from their other company Windows Plus who installed a solid roof on our conservatory before Christmas. Their workmanship and timekeeping was excellent. Our only concern and why we did not give five stars was that the work was not completed within the five days as instructions from the surveyor. We believe that this was because the fitters did not arrive until after 10.30 each day and we finished before 5pm. This put them behind their own timescales from day two. Absolutely no qualms about the end result though. The electrican Joe was extremely helpful and efficient. Thank you very much to everyone involved. Show Less

Newcastle Upon Tyne

Rob was extremley good no hassle no hard sell and gave great advice paid more than wanted to but we all do quality really good Dave the fitter was great nothing to much bother never left any mess always cleaned up afterwards standard of work great would recommend these guys and kitchensplusbathrooms the bathroom is great thank you

Northumberland

We are absolutely delighted with our new bathroom. We were able to have our bathroom designed and choose all the furniture and tiles on the same visit. The designer was knowledgable and very thorough. We couldn’t fault the fitters who worked hard to complete the job on time and to a very high standard. We would definitely be happy to recommend this company.

North Tyneside

From the moment we entered the showroom right through to our bathroom being installed and the after service was absolutely amazing. We thought every member of the service really cared about doing their best. The installers team were magnificent and very professional, their attention to detail was outstanding..

County Durham

Thank you kitchen plus bathrooms great team ....staff all been amazing well done to the 2 lads who fitted bathroom great job I love it and thanks to stacey my mate on the phone ...so happy we choose you guys cant fault you at all cared about our concerns our wishes needs excellent job well done to you all thank you

County Durham

Thank you Kitchens plus bathrooms very much excellent service from all the team who Spent time on our project. They were all very friendly, courteous, clean and tidy. Very happy With Lloyds workmanship would highly recommend kitchens plus bathrooms to Family and friends Mr, Mrs Hall

Gateshead

Finish of the work is outstanding! Lads were very polite and on time everyday. I would definitely recommend Kitchens Plus Bathrooms!

County Durham

Kitchens Plus are a very well organised company! Installers were fantastic and only took 3 and a half days! Couldn’t not have asked for better lads or a better service!

North Tyneside

Satisfied with fitter, plumbers were very good! Happy and satisfied with all work.

Northumberland

Absolutely love the bathroom, the quality and the standards are outstanding. It’s an expensive purchase that is well worth the money.

Northumberland

Bathroom is fine, few small hick ups which were sorted. Fitters were really good and friendly.

Northumberland

I had Kitchens Plus replace my windows, they were very helpful. They did such an excellent job I have decided to use them again for my Kitchen and Bathroom. Will definitely recommend them in the future.

North Tyneside

From start to finish I've been very pleased with my bathroom fit. Management have kept in touch throughout the whole fit. Had an item missing on my delivery but got rectified the same day. Shaun the fitter was very friendly and courteous. Lesa stayed in control with the whole job brilliant communication. overall i'm very pleased with the finishing product. reliable, friendly and a good follow up service. I would recommend kitchens plus

Newcastle Upon Tyne

A big thanks goes to Caitlin for the customer service we received yesterday. Having tried for 4 days and being passed to various departments Caitlin picked up our issue and resolved it within the hour. We really appreciated her help and her willingness to resolve our problem.

Newcastle Upon Tyne

We are delighted with the completed work on our new Kitchen. Delivery on schedule and Installers excellent. Some initial snags were quickly resolved. We are so pleased that we have had no hesitation in coming back to have our bathroom re-designed and installed by Kitchens Plus Bathrooms.

Sunderland

From start to finish the work and support was impeccable. From Mark coming to arrange the design and quote, to then Dean and Steve coming and fitting the bathroom. Mark was really helpful and courteous, no hard sell and his design was brilliant. Steve and Dean were two great fitters whose work is second to none. The service, quality and after care were so good I’ve gone back for my Kitchen to be done.

Sunderland

Bathroom isn’t spot on, really happy with it. Looks completely different. Shower is great!

Northumberland

Very pleased with the finished product. Reliable, friendly fitter. Good follow up service!

Sunderland

Was really impressed with the service from choosing my bathroom to the office staff. My delivery was on time and the delivery men were very friendly and polite. The fitters were fantastic and brilliant at their job they done an amazing job with my bathroom. Overall brilliant set of lads and i would recommend them to anyone

South Tyneside

Proffesional in every aspect of the installation. All staff were friendly polite and punctual. We are extremely pleased with the final result. A magnificent bathroom I would recommend them to anyone

Sunderland

we are very happy with the job that was done. a brand new bathroom excellent professional job. No mess and took everything away. Top class job, would definitely recommend them.

Northumberland

Really pleased with the Kitchen. Very professional workforce and high quality of units. Would recommend to others.

North Tyneside

Fitted new bathroom for us. Can not fault the fitters and the electrition . Arrived on time even through the beast from the east. Lads were very friendly and never stopped would not even stop for a cuppa. All work done fantasticaly well. Been six months now and everything still brand new good quality fittings and flooring completed the job within three days thanks for all the hard work we would reccommend no problems at all apart from the weather !

Gateshead

Their after sales service is excellent. Had a bathroom fitted 4 years ago and recently the white gloss on the cupboard doors started to discolour. I contacted Kitchen Plus to ask their advise - they said they would contact the supplier and get back to me. 2 days later they telephoned me and said they would replace all unit doors free of charge. I was so surprised - did not expect replacement doors at all and certainly did not expect this level of customer service

Newcastle Upon Tyne

Martin who fitted our bathroom done a great job and was a great bloke! The job is brilliant, excellent work. Really love the bathroom!

Sunderland

Overall very satisfied with my Kitchen makeover. Happy with service and will recommend to others.

County Durham

I cannot fault this company. From the guy who knocked on our door...Adam who was a pleasure to have in our home... we had our full house, windows doors and porch replaced. Estimated 3 days. Completed to the highest standard in 2 days. The 3 lads that came were proper grafters. Polite, chatty, didn’t take any breaks. Tidied up after themselves. The installation manger Wallace popped in to see how things were going, again very polite and friendly. Absolutely over the moon with the work and quality of their windows etc... will definitely use again for other work needed. 5* thanks x

Northumberland

Great , kept mess to a minimum. Always kept up to date if not by visit then by text and phone calls. Friendly and co-operative workmen, especially Joe the kitchen fitter. Any problems quickly dealt with and was telephoned regularly to ask how work was progressing. Five stars

Northumberland

Great workmen - worked very hard. Tilers in particular worked non-stop to complete in one day

Northumberland

Really pleased with the full service from Kitchens Plus. Very professional from start to finish with a great end result. All the tradesmen were spot on and we have already recommended them to our friends who are getting their kitchen done.

County Durham

From the start everything went really smoothly. Thanks to Joe our fitter and the rest of the lads who were all great. I am more than happy and would recommend them to anyone.

Northumberland

Fitters arrived on time worked all day none stop. The product was what we expected and was installed professionaly. I also liked that someone came out the next day to check on the installation.

County Durham

From start to finish We received excellent customer service. I am over the moon with our new bathroom . Everything has been done and fitted to perfection . They catered for all mine and my husbands needs. There was no mess at all. I will definitely recommend you to family and friends. Kind regards Mary & Don

County Durham

Over the moon with our new bathroom, we received great customer service they catered for both mine and my husbands needs with our new bathroom. Our fitter was fantastic everything was fitted to perfection. Thank you

County Durham

Having shopped around getting quotes from local companies, I can across kitchens plus via All Checked which was awarded best local company. The care and attention I received from Kitchens Plus was outstanding. Kitchens Plus guided me through designs and designed my kitchen around my needs. They offered me great suggestions to make the most of my limited space and most importantly budget. Lloyd was impeccable from designing and installing my kitchen providing excellent customer service. Fitting was on time. The quality of my kitchen and value for money is exceptional. I will definitely us... Read More Having shopped around getting quotes from local companies, I can across kitchens plus via All Checked which was awarded best local company. The care and attention I received from Kitchens Plus was outstanding. Kitchens Plus guided me through designs and designed my kitchen around my needs. They offered me great suggestions to make the most of my limited space and most importantly budget. Lloyd was impeccable from designing and installing my kitchen providing excellent customer service. Fitting was on time. The quality of my kitchen and value for money is exceptional. I will definitely use this company again for future work on my house. I could not recommend Kitchens Plus enough. Warm regards Karen Show Less

Gateshead

Very happy with the work. The team were very friendly and kept the place tidy and cleaned up after them selfs

Northumberland

I am very happy with the complete procedure, manager through to communication very good. Andy the fitter was excellent and all the personnel have been customer focused. I’m delighted with my new kitchen and Grant and his team have provided a seamless installation

Gateshead

Everyone was pleasant and hard working Our fitter has a touch of class when it comes to detail, absolutely love our new kitchen

Newcastle Upon Tyne

All work excellent, fitters were very good. Bathroom looks great!

County Durham

Project manager Grant was excellent very professional and friendly and sorted any issues swiftly. The delivery guys were very friendly and hard working. Lloyd is an excellent fitter his attention to detail was first class. He went above and beyond the call of duty. We are absolutely delighted with the image oyster kitchen and service from kitchens plus and would definitely recommend

North Tyneside

Grant was marvellous and contactable at anytime, the installers were brilliant, everyone were professional, friendly and efficient. A top class service would recommend to anyone

Northumberland

Everything from start to finish was professional. All under the stewardship of Grant. The fitter, Lloyd was exceptional. A true craftsman Even the post construction period is well marshalled. Grant will not ok a job until he is perfectly satisfied. I would recommend their workmanship to anyone intetested. Paul Richardson

Northumberland

An excellent job, both the ensuite and the bathroom. Would highly recommend the company plus all staff involved from the surveyor Scott, and Dan’s team to Steve the tiler. A job well done.

North Tyneside

Very goo all round, excellent standard of work. Would recommend kitchens plus.

North Tyneside

Good service, great fitters, loved the end product

County Durham

Very happy with my new bedroom furniture, Grant was really helpful In tweaking the design to get what I was looking for. Great job well done, would recommend kitchens plus .

Northumberland

Neat tidy, clean lines, very bright, very modern.

County Durham

Pleased with the overall outlook of the work carried out

Gateshead

Verry happy with the work done fitters kept2me informed about everything that needed to be done. Fitters were verry neat and tidy

Newcastle Upon Tyne

Very happy with the overall job, the fitters the manager, the delivery men, all worked very hard and never stopped and did a great job!

Northumberland

Exceilent very tidy and good workmanship. Had to contact a few times but allways able to get in touch. Windows and installation not the cheapest but the quality is exceilent.

Northumberland

The fitter was great we are happy with the overall kitchen. Was just frustrating having to wait a couple of weeks for a door to come

Newcastle Upon Tyne

From beginning to end the whole process was very professional. We are so happy with the finish. We were always kept up to date with job. The fitter was very focused and hard working. Really really happy with the new bathroom. The quality of the products is first class you can see that it is really good. You can be very proud of your team. Well done and thanks once again. It looks amazing and can definitely recommend Kitchen Plus Bathrooms.

Sunderland

I have recently had my bathroom fitted by Kitchens Plus and I love it! From the delivery drivers being prompt, efficient and courteous to Martin our fitter who was excellent. He talked us through any choices and took time to ensure we were happy. Overall Kitchens Plus took time and made a real effort to look after us and make sure we got exactly what we wanted!

Sunderland

An excellent experience from start to finish, all staff involved were very polite and professional. I would highly recommend kitchens plus bathrooms.

Northumberland

Verry pleased with product fitters left my home clean and tidy

North Tyneside

Workers were very pleasant and worked hard and I'm happy with all of the products and the standard of work.

South Tyneside

I have recently had my bathroom fitted from Kitchens Plus! Martin the installer was a lovely, helpful young man! Overall, I am pleased with the work carried out. All the staff were helpful and communicated well!

North Tyneside

From start to finish as a customer, I felt included and informed at each step of the way.

Northumberland

We are delighted with the new bathroom, I would like to sleep in it! The installers were very friendly and worked really hard! Loved it!

Gateshead

I love my new bathroom! I am very very happy with the work and would definitely reccomend Kitchens Plus! Shaun my installer was very good and worked non stop

Gateshead

Bathroom fitting was very good, bathroom fitters very good, fast and efficient.

Northumberland

really happy with the quality of the products, love the tiles and the shower. The fitters did a great job and the follow up to resolve any minor issues has been great

Newcastle Upon Tyne

Very happy with the overal fitting of my kitchen. There were some slight issue with attention to detail that could’ve been slightly better. The plasterer left a slight overlap on my arch but I’ll fix it myself. Thanks it looks lovely

Northumberland

Bathroom looks excellent, Dan is top notch. Delivery went well

Northumberland

Very happy with bathroom, would have Dan back tomorrow if there was anything else needed doing.

Newcastle Upon Tyne

I’m very pleased with everything, looking forward to enjoying the bathroom now. Scott the manager was excellent, went over everything with me, and sorted any issues straight away. Would highly reccomend Ian as a fitter and Russ does a canny job of hoovering.

Newcastle Upon Tyne

From start to finish absolutely fab, I’ve had both my kitchen and bathroom down and with no real problems at all thank you

County Durham

Very pleased with the workmanship , small problem with the drawers ordered wrong but I’d recommend kp as I’ve had my bathroom fitted aswell. Thank you

Northumberland

The installers in my bathroom were punctual, friendly, tidy and carried out excellent work. My project manager came every day to ensure All was well. I was told the bathroom could be completed in four day and it was exactly that. Everyone involved was helpful, friendly and efficient and the bathroom better than I expected and would recommend to everyone. I only wish I could get my kitchen done now. Excellent work!

Newcastle Upon Tyne

Remodelled bathroom for my Father-in-law. Great job, very happy with final result. Efficient, friendly service. Many thanks.

Northumberland

Installers kept us fully updated. We were informed through the installation. And had a manager available throughout the process

North Tyneside

Very good, installers were very professional. Tiler was very good, as was the installation manager and delivery drivers.

Newcastle Upon Tyne

Over the moon everything went also smooth from start to finish. David the project manager :”/ surveyor was very pleasant couldn’t fault the job. Mark the fitter. Wow. What a fast precise worker. A credit to kitchens plus. Thanks

North Tyneside

The whole project went smoothly. From survey to completion. And very happy only took one day. :)

Sunderland

My fitter Shaun was very good, and I’m very happy with the bathroom! I love it! I would definitely recommend!

Newcastle Upon Tyne

Pleased with bathroom installation, everybody thinks its great. Sean the fitter is terrific, you could not get a nicer person, nothing was a bother for him.

Newcastle Upon Tyne

Love the bathroom! Everything went well with the fit.