Our Customers

CUSTOMER REVIEWS

Kitchens Plus takes Customer Satisfaction very seriously. While we would like for 100% of our jobs to be perfect every time, we know realistically, things can go wrong. This is why after every job, we ask for our customer to fill out a Customer Satisfaction survey asking how the overall process has been.

Every survey are reviewed which allows us to see which areas we are doing well and which areas we could improve upon. Below we are going to showcase some of the reviews we are given.

Northumberland

Our new kitchen is the exact way we wanted it! Couldn't be happier and would definitely recommend to anyone! The job ran smoothly, our project manager was great and the communication from Caitlin in the office was regular every day. Thank you!

County-Durham

As old people it can be a turn up for us getting a kitchen fitted but it hasn't been, we have had communication from Caitlin everyday and Lloyd is the very best fitter, there has been no problems and any blips were sorted straight away. We are really over the moon I cant say anything else other than how happy we are with our new kitchen!

Northumberland

We are so happy with the final result of our kitchen the fitter has done a fantastic job! The communication from the office has been great from start to finish and the job was really well managed.

County-Durham

Our manager Chris was brilliant! The delivery was good and on time. All installers were brilliant, John was lovely and friendly. Overall we are very happy with the end product.

Northumberland

We had no problem with our delivery at all, the installers were absolutely fabulous! The communication was fantastic, we were phoned everyday to let us know what was happening. Overall, fabulous job and great lads that installed it.

Northumberland

very good. well pleased with the finish and the time it took to complete.

North-Tyneside

I have been very happy with everyone and everything from start to finish! The communication has been excellent as well as the installers and the project manager of our job! Everything was delivered as stated, overall we are very very happy!

County-Durham

Our project manager was very flexible and visited often. The delivery was on time. Our installers were professional and on time. Communication was very good at all times, overall we are very pleased with the product and the finish.

Sunderland

Everything was very good! Brilliant job overall!!

Gateshead

Our project manager was very pleasant and helpful. Delivery was on time. The installers were very professional and had excelled workmanship. I was kept informed with what was happening at all points of the job. Overall I am very satisfied and would recommend KitchensPlus to anyone from start to finish.

Newcastle-Upon-Tyne

Job went very well. Finished within the time promised

County-Durham

Our project manager was very helpful and sorted out any issues. The delivery was prompt and came at the time specified which was helpful. The installers just cracked on and were courteous. Communication was helpful. Overall a good firm. The installers and tradesmen had to let themselves in/out of our property and we had no problems whatsoever.

Newcastle-Upon-Tyne

Pleased with the finished bathroom. Generally satisfied all round

County-Durham

We couldn't be happier with the bathroom. The quality is spot on and we couldn't fault a single thing. Having a bath now is just perfect for the kids, would highly recommend the people.

South-Tyneside

Our delivery was on time and the lads were canny. The installers were really nice and done the job properly, they have done a really brilliant job. The communication was good but could have been better in some areas. Overall after waiting for our kitchen to be finally completed we are very impressed.

Gateshead

Overall very happy with the kitchen. The managing, delivery, installers and overall communication was fantastic.

County-Durham

Overall the whole service was very good. Lovely kitchen that was very well managed would definitely recommend. Special mention to Lloyd he is fantastic at what he does!

Northumberland

Overall everything went as it should, no problems occurred during the installation and they were a really good set of lads.

Newcastle-Upon-Tyne

Overall I am very happy with the end result of my bathroom. All of the staff were helpful and made the installation an easy process.

Sunderland

Installers were prompt each morning and tidied up at the end of each day, they have really good attention to detail. We really appreciated the daily communication from the office. Overall we are very impressed with the service, the goods and the product. Would definitely consider using for kitchen replacement.

North-Tyneside

Everything has been good from beginning to end. Overall I am really pleased with the work done.

Newcastle-Upon-Tyne

Our bathroom is lovely all together a massive difference from before - thrilled to bits. Every person who I have dealt with have been lovely and pleasant.

Newcastle-Upon-Tyne

Bathroom is great. Pleased with everything, staff were excellent.

Northumberland

absolutely over the moon with finished product thought the customer service has been great from start to finish, brilliant team of lads very clean and tidy and would definitely recommend

County-Durham

Very happy with bathroom, finished quicker then expected, excellent finishing touches!

Gateshead

Finish of the work is outstanding! Lads were very polite and on time everyday. I would definitely recommend Kitchens Plus Bathrooms!

North-Tyneside

Very impressed with the install team and their work.

County-Durham

Kitchens Plus are a very well organised company! Installers were fantastic and only took 3 and a half days! Couldn't not have asked for better lads or a better service!

County-Durham

A seamless experience from design to installation with professional, friendly and efficient workmen who have delivered a high standard bathroom and cloakroom for us. We would highly recommend for a complete all in one service.

Northumberland

Manager - very good communication Delivery - good Installer - very good Communication - very good

Sunderland

The fitting of bathroom was very good. Installer kind and cleared up after themselves on time. Quality of work very good to a high standard. I would recommend this company to family and friends

Gateshead

A great service, design excellent. Fitters were great and very caring. Met our needs fully. We would highly recommend your company

Gateshead

Excellent service from start to finish. Love the finished product. All staff very helpful and very polite will recommend to all

Newcastle-Upon-Tyne

excellent service could not fault David and Dale window installers polite friendly and very very tidy.They arrived early morning which was arranged and completed the job without any hassle would recommended kitchen plus.we are also getting a kitchen makeover late October if this job goes as well as this one we have no worries. John and Maureen

Northumberland

Absolutely love the bathroom, the quality and the standards are outstanding. It's an expensive purchase that is well worth the money.

South-Tyneside

I am really happy with my front door, and I would like to say that the delivery and fitting was done quickly and professionally. Within 3 weeks if my initial enquiry. Also the two fitters were extremely polite, professional and finished the job to a high standard. They are truly an asset to your company. I will certainly recommend your company to friends and family. Job well done.

Northumberland

I am very happy to say how pleased I have been with the service provided by Kitchens Plus Ltd with regard to the installation of windows. I give you a 5 star rating. The service received by all staff: sales, survey, engineers and follow-up was exemplary - polite, careful and efficient.

Newcastle-Upon-Tyne

Excellent, job completed and very happy with the service!

Northumberland

Bathroom is fine, few small hick ups which were sorted. Fitters were really good and friendly.

County-Durham

The fitters from kitchen plus were on time, they fitted the doors cleanly, without much dust and muck! I was very pleased with the quality of the doors and the finish. I would give a star rating as 5 out of 5.

North-Tyneside

Thank you for the wonderful job and workmanship on our windows I would like to thank Derek Karl and Garry for the excellent work they did . started at 8.30 am and never stopped very clean workers and very polite Five star rating all round

Northumberland

I had Kitchens Plus replace my windows, they were very helpful. They did such an excellent job I have decided to use them again for my Kitchen and Bathroom. Will definitely recommend them in the future.

Newcastle-Upon-Tyne

Service was very good, was kept up to date with everything that was happening and when it would be happening. Company was very accommodating when I had to postpone the installation the day before.

South-Tyneside

The workman communicated well at all stages of the fitting, very polite and kept area finished at end of each day. Very pleased with the finish of the bathroom, it is more than i expected. I would certainly recommend kitchens plus to others. The quality of fitting and fixtures are excellent.

Northumberland

We are happy with the product and the work that has been complete. The communication between ourselfs and the project manager could have been better and a bit more communication the with office staff and fitters. But overall i am happy with my bathroom and i would recommend kitchens plus

Northumberland

Management were adequate and delivery was very good. Communication could of been a little better as i got a bit of wrong information. But overall i was really happy with my bathroom. I would recommend kitchens plus

Northumberland

I am very pleased with my bathroom, the worker were very quick, friendly and very tidy. The cleaned all the mess up after them self. I would recommend kitchen plus bathroom to any one they were all great

Gateshead

Very pleased with my bathroom, looks much bigger with the separating wall down. I would recommend kitchens plus

Sunderland

Management were on the phone to make sure everything went well. Had to wait for certain items to be delivery but was kept informed of when they would be coming in. Installers were nice, friendly and kept me informed throughout. Communication with kitchens plus has been good from start to finish. Bathroom is spot on, im really happy with it, looks completely different, our shower is great. I would recommend kitchens plus

Newcastle-Upon-Tyne

So pleased with our new bathroom, the difference is unbelievable. The finish is fantastic and the lads that fitted the job were great lads, could not fault them at all they never stopped. I would recommend this company to anyone thinking of having any work done

Gateshead

Absolutely thrilled with the finish of the bathroom. Tiling and fitting done to a really high standard. Customer communication was excellent and Lesa is a lovely girl. Overall would highly recommend

County-Durham

I would just like too say that overall we are very pleased with our new kitchen. When we first walked into the showroom, from the planning and design and until the kitchen was fully fitted we have been treat with consideration and respect. We did have a few minor hick-ups but they were rectified straight away. The quality of the kitchen itself seems to be of a very high standard and looks very good, especially the appliances, really smart.

Newcastle-Upon-Tyne

A big thanks goes to Caitlin for the customer service we received yesterday. Having tried for 4 days and being passed to various departments Caitlin picked up our issue and resolved it within the hour. We really appreciated her help and her willingness to resolve our problem.

Newcastle-Upon-Tyne

We are delighted with the completed work on our new Kitchen. Delivery on schedule and Installers excellent. Some initial snags were quickly resolved. We are so pleased that we have had no hesitation in coming back to have our bathroom re-designed and installed by Kitchens Plus Bathrooms.

Sunderland

From start to finish the work and support was impeccable. From Mark coming to arrange the design and quote, to then Dean and Steve coming and fitting the bathroom. Mark was really helpful and courteous, no hard sell and his design was brilliant. Steve and Dean were two great fitters whose work is second to none. The service, quality and after care were so good I've gone back for my Kitchen to be done.

North-Tyneside

From start to finish I've been very pleased with my bathroom fit. Management have kept in touch throughout the whole fit. Had an item missing on my delivery but got rectified the same day. Shaun the fitter was very friendly and courteous. Lesa stayed in control with the whole job brilliant communication. overall i'm very pleased with the finishing product. reliable, friendly and a good follow up service. I would recommend kitchens plus

County-Durham

I've recently had my bathroom installed by Kitchens Plus. and was very very good from 1st visit to the showroom to completion of all work. The manager was very good and always contactable. Delivery drivers were on time and quick to unload. We had the best installers, no issues in anyway and I would not hesitate to recommend to my friends and family. 1st class service

Sunderland

Was really impressed with the service from choosing my bathroom to the office staff. My delivery was on time and the delivery men were very friendly and polite. The fitters were fantastic and brilliant at their job they done an amazing job with my bathroom. Overall brilliant set of lads and i would recommend them to anyone

South-Tyneside

Professional in every aspect of the installation. All staff were friendly polite and punctual. We are extremely pleased with the final result. A magnificent bathroom I would recommend them to anyone

Newcastle-Upon-Tyne

Management was very good Delivery was good Installer was very good Communication was ok Overall my bathroom is excellent the fitter and electrician was very good. Surveyor Taylor was excellent. I would recommend kitchens plus

North-Tyneside

Great service, please with everyone that has been involved in particular the fitter and tiler. I'm over the moon with my bathroom. I would recommend kitchens plus

Sunderland

Bathroom is spot on, really happy with it. Looks completely different. Shower is great!

Northumberland

Very pleased with the finished product. Reliable, friendly fitter. Good follow up service!

Northumberland

Been really happy with the job of my bathroom. My delivery was on time with no problems, the fitters were punctual and fixed any problems at the time of fit. Communication throughout has been easy to contact and prompt call backs. Few snagging problems to be rectified but generally very pleased with the quality of bathroom

Newcastle-Upon-Tyne

100% completely satisfied with all work carried out. Id highly recommend your company to friends and family whom required any home improvement :)

County-Durham

Very impressed with work work that was alone. Delivery on time with no issues. Great bunch of lads that did the work, courteous at all times. Great communication would definitely have Rob and David back to do more work and James to do tiling. I would recommend company to family and friends.

Newcastle-Upon-Tyne

Very happy with all the work . All staff were friendly polite and punctual. We are extremely pleased with the final result. I would recommend them to anyone

North-Tyneside

The kitchen is absolutely fantastic we are over the moon with the final product. We have had a few small issues that have been resolved the same day due to the customer service team being outstanding. Would recommend.

County-Durham

Delivery drivers were very good, and Steve the installer was to an excellent standard. Overall I'm very pleased with Kitchens Plus because of the communication as I was kept informed every step of the way.

Sunderland

we are very happy with the job that was done. a brand new bathroom excellent professional job. No mess and took everything away. Top class job, would definitely recommend them.

Gateshead

Manager was very good Delivery was good Installers excellent Communication good Overall excellent job fitting my bathroom, no complaints at all

Northumberland

Really pleased with the Kitchen. Very professional workforce and high quality of units. Would recommend to others.

North-Tyneside

Fitted new bathroom for us. Can not fault the fitters and the electrition . Arrived on time even through the beast from the east. Lads were very friendly and never stopped would not even stop for a cuppa. All work done fantasticaly well. Been six months now and everything still brand new good quality fittings and flooring completed the job within three days thanks for all the hard work we would reccommend no problems at all apart from the weather !

Newcastle-Upon-Tyne

All work was completed very satisfactorily. We were pleased with all the workmen and the standard of work was very good.

County Durham

Really happy. Of course there were a few issues, but Paul and the others sorted these. Paul took ownership and all the tasks were complete.

Newcastle-Upon-Tyne

Got my kitchen from kitchens plus. Delivery guys were excellent on time and very helpful. Kitchen fitter (Joe) was excellent and all tradesmen arrived on time and the fit went according to plan. Overall i was very happy with the works carried out on my kitchen.

Gateshead

Their after sales service is excellent. Had a bathroom fitted 4 years ago and recently the white gloss on the cupboard doors started to discolour. I contacted Kitchen Plus to ask their advise - they said they would contact the supplier and get back to me. 2 days later they telephoned me and said they would replace all unit doors free of charge. I was so surprised - did not expect replacement doors at all and certainly did not expect this level of customer service

Gateshead

Had my kitchen fitted by Kitchens plus. I have been really happy with the service i have received from start to finish from delivery to final inspection. Very pleased with service on all aspects of the job.

Northumberland

Great workmen - worked very hard. Tilers in particular worked non-stop to complete in one day

Northumberland

Great , kept mess to a minimum. Always kept up to date if not by visit then by text and phone calls. Friendly and co-operative workmen, especially Joe the kitchen fitter. Any problems quickly dealt with and was telephoned regularly to ask how work was progressing. Five stars

County-Durham

I cannot fault this company. From the guy who knocked on our door...Adam who was a pleasure to have in our home... we had our full house, windows doors and porch replaced. Estimated 3 days. Completed to the highest standard in 2 days. The 3 lads that came were proper grafters. Polite, chatty, didn't take any breaks. Tidied up after themselves. The installation manger Wallace popped in to see how things were going, again very polite and friendly. Absolutely over the moon with the work and quality of their windows etc... will definitely use again for other work needed. 5* thanks x

Sunderland

Overall very satisfied with my Kitchen makeover. Happy with service and will recommend to others.

Newcastle-Upon-Tyne

Martin who fitted our bathroom done a great job and was a great bloke! The job is brilliant, excellent work. Really love the bathroom!

County-Durham

From the start everything went really smoothly. Thanks to Joe our fitter and the rest of the lads who were all great. I am more than happy and would recommend them to anyone.

Northumberland

Really pleased with the full service from Kitchens Plus. Very professional from start to finish with a great end result. All the tradesmen were spot on and we have already recommended them to our friends who are getting their kitchen done.

Northumberland

Fitters arrived on time worked all day none stop. The product was what we expected and was installed professionaly. I also liked that someone came out the next day to check on the installation.

North-Tyneside

From start to finish everything went well very happy with my new kitchen

County-Durham

From start to finish We received excellent customer service. I am over the moon with our new bathroom . Everything has been done and fitted to perfection . They catered for all mine and my husbands needs. There was no mess at all. I will definitely recommend you to family and friends. Kind regards Mary & Don

County-Durham

Everything went well and we are very happy with the installer Richard and the end result

Gateshead

Everything from start to finish has been very good , the project manager, the delivery guys, Andy the fitter and the communication from kitchens plus. Unfortunately small damage to my fridge when old kitchen removed but is being sorted by Lew the installation manager

Northumberland

Everything was efficient and went all to plan we are very pleased with all the work that has been done at each and every stage

Northumberland

Excellent friendly service from everyone The delivery went well with no problems and the installers where very efficient on a whole the job is great we are really happy with outcome

South-Tyneside

From ordering to installation it has been brilliant. Everybody who has been involved with the job have been very effieceant and very capable we would recommend to anybody

Gateshead

Very happy with the work. The team were very friendly and kept the place tidy and cleaned up after them selfs

County-Durham

Windows arrived with fitters. Good team of fitters Happy with company communication was great

Northumberland

I am very happy with the complete procedure, manager through to communication very good. Andy the fitter was excellent and all the personnel have been customer focused. I'm delighted with my new kitchen and Grant and his team have provided a seamless installation

Newcastle-Upon-Tyne

From the outset our project has ran faultlessly every one has been excellent and a pleasure to have in our home first class service and the finished product is better than we envisaged

Gateshead

Liked the way the installers worked. Very professional and helpfull. They kept us informed at all times. Clean and tidy.

Gateshead

Everyone was pleasant and hard working Our fitter has a touch of class when it comes to detail, absolutely love our new kitchen

Northumberland

Happy with end result although few snags on the way